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Case Handling Specialist at Nokia

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Analytical Skills, Customer Satisfaction, Service Quality, Collaboration, 4G, 5G, Radio Products

Industry

Telecommunications

Description

As a Case Handling Specialist, you will be responsible for providing technical product support within Care Service delivery in a 24x7 support environment. You will work on troubleshooting customer-reported issues related to 4G/5G and Radio products, acting as a key technical contact for support requests. You will collaborate closely with internal teams, including R&D and Market teams, to ensure timely resolution of customer cases. This role requires solid analytical and troubleshooting skills, the ability to work in a fast-paced operational environment, and a strong focus on customer satisfaction and service quality. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Responsibilities

As a Case Handling Specialist, you will provide technical product support in a 24x7 environment, troubleshooting customer-reported issues. You will collaborate with internal teams to ensure timely resolution of customer cases.