Case Handling Specialist at Nokia

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Hardware Incidents, Software Incidents, Service Delivery, System Level Support, Product Support, Escalation Management, Design for Serviceability

Industry

Telecommunications

Description

b Family Description b Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases b Subfamily Description b Care CAR comprises the support of customers in line with contractual service agreements and internal Nokia stakeholders in pre and post sales activities with technical and non technical topics, including first level contact with customers for software and hardware incidents or requests Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects Contains escalation of key issues to appropriate functions Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Responsibilities

The Case Handling Specialist provides advanced technical and product support within a 24x7 global support environment, focusing on complex troubleshooting cases at the solution and system level. This role also serves as the primary interface to R&D for escalating customer problems and ensuring their resolution.