Case Handling Specialist at Nokia

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Account Support, Operations, Maintenance, Network Design, Deployment, Integration, Transformation, Education, Troubleshooting, Root Cause Analysis, Cross Cultural Knowledge, Global Mindset, Communication, Adaptability, Initiative

Industry

Telecommunications

Description

b Family Description b Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases b Subfamily Description b Care CAR comprises the support of customers in line with contractual service agreements and internal Nokia stakeholders in pre and post sales activities with technical and non technical topics, including first level contact with customers for software and hardware incidents or requests Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects Contains escalation of key issues to appropriate functions Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries.

Responsibilities

The Technical Care Specialist provides advanced technical and product support within Care service delivery in a 24x7 environment, focusing on complex troubleshooting cases at the solution and system level. This role also acts as a primary interface to R&D for escalating customer problems and ensuring follow-up until resolution.