THE EXPERTISE AND EXPERIENCES YOU’LL NEED TO SUCCEED:

• Bachelor’s Degree, Preferred
• 1 Year of Position-Related Experience

• Attend in-service programs of continuing education as appropriate for job performance.
• Be flexible in accepting job assignments displaying good prioritization skills prioritize and organize time and functions within standards.
• Respond to resource requests for case management assistance from physician offices and other community agencies and/or individuals.
• Incorporates patient, physician, customer needs and concerns into decision-making and organizational action.
• Arrange transportation for patient discharges.
• Order Durable Medical Equipment as indicated.
• Transmit medical record information to nursing homes, rehab facilities, LTAC, home health agencies and hospice organizations for purposes of patient placement and discharge.
• Contact various community agencies to obtain available resource information for use by the case manager and/or social worker.
• Communicate with nursing units on status and timing of patient discharges and facilitate completion of patient discharge information as indicated.
• Meets with the patient and family as needed in order to carry out assigned task.
• Assists in ordering of department supplies and in providing phone coverage as assigned.
• Assist patients with making follow up physician, treatment appointments as assigned.
• Deliver the CMS 2nd Important Message letter and process according to policy.
• Acquire/track face to face forms.
• Perform follow up phone calls to patients as assigned.
• Documents in the patient’s medical record timely and per regulatory requirements.
• Cross-trains with the Intake Planner to provide assistance and coverage when necessary.
• Attend and participate constructively in department staff meeting.
• Forwards to appropriate staff member, requests for clinical reviews left on department voice mail.
• Participate in department PI activities, including preparation of various reports out of existing programs.
• Assists with data collection and reporting as assigned.
• Works collaboratively with staff to move patient efficiently through hospital continuum of care.
• Assists in tracking and documentation of avoidable days.
• Identifies cases with exceptional discharge delays and collaborates with case manager and Manager/Administrative Director for solution and direction.
• Provides conscientious commitment to assigned work, work schedule, honesty, teamwork, assisting others to bring about positive outcomes.
• Recognizes and manages risks, resolves issues and problems as soon as they arise, reports and documents adverse events and reportable conditions.
• Verbally and behaviorally supports Shawnee Mission Health’s mission and values. Develop a helpful attitude and purpose towards customers,
• Demonstrate proficiency in use of the electronic medical record and programs specific to the CMA role.
• Rotate weekend and holiday on-site coverage as assigned.
• Demonstrates and conveys a favorable image of theMedical Center.