West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-
based agency that has served the diverse communities of downtown west Toronto since 1912. The
central purpose of West Neighbourhood House is to enable less-advantaged individuals, families
and groups in the community to gain greater control over their lives and community.
The Seniors’ and Caregivers – Parkdale Assisted Living Case Management Lead serves as the point
of access for all Older Adult Centre (OAC) programs through intake, assessment and referral. The
Case Manager provides support, information, referral and case management, and advocates with/
on behalf of older adults, persons with disabilities or their caregivers, who are suffering from social
isolation or poverty by virtue of being frail, and/or vulnerable. This Case Management Lead
position has responsibility for ensuring smooth case management services are delivered to all
Parkdale Assisted Living participants. This position is located at 20 West Lodge.

QUALIFICATIONS:

• Demonstrable skill in client assessment, case management, crisis management, service
  planning and co-ordination, as attained through a university degree in Social Work (e.g.

• Conducting home visits and developing individual care plans with all Parkdale Assisted
  Living participants prior to participant being assigned a permanent Case Manager from the

team;

• Coordinating care plans for Right Place of Care participants and Enhanced Community

Supports for Alternate Level of Care participants transitioning to the Parkdale Assisted

Living program;

• Ongoing and effective coordination with Ontario Health at Home;
• Care coordination collaboratively with Enhanced Community Supports and Parkdale

Assisted Living Teams;

• Carrying a caseload of ongoing participants in the Case Management program;
• Conducting needs assessments for OAC program participants;

• Coordination of appropriate interventions and monitoring;

• Providing advocacy, information and referral, crisis intervention;
• Maintaining up-to-date case management files, including assessments, care plans and

progress notes; compiling statistics;

• Leading and facilitating support groups and workshops;
• Assisting in the development and delivery of outreach strategies for seniors in the

community, participating on community-based networks addressing seniors’ and caregiver’s

issues;

• Participating as a team member of the programs, training/orienting staff, students and

volunteers;

• Assisting with program planning initiatives, the on-going evaluation, development and

maintenance of all aspects of the program; participating on in-House committees, events,

and joint initiatives between programs;

• Providing other related assistance as required.