Willdan Lighting & Electric, a subsidiary of Willdan Group Inc., is seeking a Case Management Lead. The Case Management Lead directs the team that supports building decision-makers through complex energy retrofit projects from intake through completion. This role ensures high-touch, equitable service delivery across NYC’s diverse building stock while improving program efficiency, accountability, and impact.

JOB REQUIREMENTS / QUALIFICATIONS

• Bachelor’s degree required; background in sustainability, social work, or project management preferred.
• 7+ years in client services, project coordination, or related fields.
• Strong leadership experience managing diverse teams and casework pipelines.
• Deep understanding of NYC building types and retrofit pathways.
• Knowledge of energy efficiency, building science, or construction trades preferred.
• Excellent communication, coaching, and stakeholder engagement skills.
• Familiarity with NYC’s diverse communities; bilingual/multilingual candidates encouraged to apply.
• Commitment to equity-driven service delivery and community-centered outcomes.
• Experience in program design, outcome tracking, and partnership management.
• Proficiency in Microsoft Office Suite, CRM systems, and project management tools.
• Knowledge of local, state, and federal energy efficiency regulations and standards.

• Supervise case managers and implement workflows that guide buildings through audits, financing, and construction.
• Develop playbooks, escalation protocols, and KPIs to ensure consistent, responsive service.
• Track project status, barriers, and outcomes using CRM and reporting systems.
• Monitor equity outcomes and ensure targeted support for lagging building segments.
• Collaborate across service provider, workforce, and technical teams to connect clients with appropriate resources.
• Serve as a senior point of contact for escalated customer needs.
• Train and coach staff on customer service, energy literacy, and engagement best practices.
• Conduct audits and assessments to ensure compliance with program and industry standards.
• Recommend strategies to improve service delivery and client outcomes.
• Facilitate skill-building workshops for staff, interns, and participating contractors.
• Foster a collaborative, inclusive work environment that encourages innovation and continuous learning.
• Directly and indirectly manage internal and subcontracted program staff.