MANDATORY REQUIREMENTS

• For the bilingual positions: you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

CLIENT SERVICE, COMMUNICATION, AND INTERPERSONAL SKILLS

You can:

• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.

ANALYTICAL AND CASE MANAGEMENT SKILLS

You can:

• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.

TECHNICAL AND LEGAL SKILLS

You can:

• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.

ORGANIZATIONAL AND DECISION-MAKING SKILLS

You can:

• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details