Case Management Specialist (3049) at The Salvation Army

Fayetteville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

17.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Counseling, Client Advocacy, Data Entry, Social Services, Program Development, Record Keeping, Community Outreach, Behavior Modification, Life Management, Statistical Analysis, Housing Assistance, Transportation Assistance, Eligibility Assessment, Client Support, Documentation

Industry

Non-profit Organizations

Description

Job Details Job Location: NSC-Fayetteville Corps - FAYETTEVILLE, NC 28301 Position Type: Full Time Regular Education Level: Bachelor's Degree Salary Range: $17.00 Hourly Job Category: Case Management Schedule hours: M-F TBD (40 hours) This position is responsible for: Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements. Key Responsibilities: Case Management Responsibilities (40%) Establishes unique, comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program. Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual. Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines. Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement. Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary. Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service. Completes and articulates discharge plans to clients exiting the program. Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress. Social Services Responsibilities (35%) Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client’s social security card numbers. Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance. Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging. Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance. Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance. Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies. Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program. Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process. Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being. Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds. Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan. Data Entry and Reporting Responsibilities (15%) Receives, reviews, and verifies information for keypunching into the computer database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information. Sorts, codes, and categorizes information to be entered into the computer; reviews computer files for duplication or pending notices. Inputs and logs data into a computer terminal in order to create new files or to update existing files; proofs reports for accurate descriptions and to ensure information is complete and in balance. Ensures all data entry functions are performed in an accurate, complete, and timely manner; ensures compliance with established deadlines; ensures the confidentiality and integrity of computer information. Searches, retrieves and references information from computer database. Prints, photocopies and files information, cards, labels, and reports on a regular basis; ensures that items are filed in an organized manner for quick retrieval and reference. Enters data for each client daily; updates client’s status characteristic, type and number of services received during the quarters; enters data daily for each client who has been discharged from treatment program for any reason. Enters project-level information, status of clients during a given quarters, clients on the waiting list and clients admitted and exited. Enters information pertaining to assistance received in social services such as food vouchers, clothing vouchers, seasonal assistance, etc.; and when funding is available rental and utility assistance. Completes all data entry and maintains statistics for all programs. Administrative Responsibilities (10%) Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed. Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor. Other Responsibilities: Conducts tours of the program facility for outside agencies as requested. Assists in developing and revising the service policy manual. Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Performs other duties as assigned. Physical Requirements: Ability to meet attendance requirements. Ability to read, write, and communicate the English language effectively. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Working Conditions: Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Employee Benefits: Paid Time Off Retirement Savings Plan Available Supplemental Insurance Available Voluntary Life Insurance and more! WHAT ARE WE LOOKING FOR IN YOU Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and Three years of progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Certifications: Current Gov’t issued I.D., Passport, and / or state issued Driver’s License. Equal Opportunity Employer: Veterans I Disabled

Responsibilities

The Case Management Specialist is responsible for providing comprehensive case management services to clients, developing individualized program plans, and evaluating client progress. They also facilitate discussions, coordinate classes, and ensure compliance with funding requirements.