Case Management Specialist at University of Melbourne

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

120453.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

WorkCover Claims Management, Injury Management, Return-to-Work Coordination, Claims Liability Determination, Entitlement Assessment, Legislative Compliance, Case Record Maintenance, Risk Analysis, Stakeholder Collaboration, Training Delivery, Emotional Resilience, Customer Service, System Refinement, Early Intervention

Industry

Education Administration Programs

Description

Role type: Full Time; Continuing Department: ESG - Enterprise Service Group Salary: UOM 7 - $111,275 – 120,453 p.a. plus 17% super Specialist WorkCover and injury management portfolio / shape safe, sustainable return-to-work outcomes / collaborate across a leading university Apply now to champion best-practice injury management, WorkCover claims and return-to-work support for our University community. Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. Your next career opportunity: You will manage a dedicated WorkCover claims portfolio, ensuring fair, timely and sustainable outcomes for injured staff. You will lead return-to-work coordination, early intervention and reasonable adjustment support while advising managers and HR on legislative obligations. You will help refine claims systems and reporting to improve outcomes across the University. What you will deliver: Determine initial WorkCover claim liability, issue decisions and triage high-risk matters for early, targeted intervention. Assess and manage ongoing entitlements, including medical expenses and weekly compensation, in line with legislation and policy. Maintain accurate, secure case records and ensure compliance with WorkSafe claims management and privacy requirements. Coordinate injury management and return-to-work plans, engaging internal stakeholders and external rehabilitation providers as needed. Collaborate across Health & Safety and HR to deliver training, early support and reasonable adjustment initiatives. You may be a great fit if you: Hold a Return to Work Coordinator certificate and Certificate IV in Personal Injury Management, or equivalent training and experience. Bring at least three years’ complex workers’ compensation claims and return-to-work coordination experience. Apply detailed knowledge of workplace injury legislation to assess liability, entitlements and sustainable return-to-work pathways. Demonstrate strong emotional resilience, confidently managing difficult conversations while balancing wellbeing and organisational needs. Analyse case information to identify risks, develop solutions and contribute to improved injury management systems and reporting. Collaborate effectively with injured workers, managers and HR, providing clear advice and high-quality customer service. Your new team: You will join the Enterprise Services Group, which enables transformation and operational efficiency through high-quality shared services. Within this, you will work closely with Health & Safety and injury management specialists who support staff wellbeing across all campuses. The team values collaboration, evidence-based practice and continuous improvement, offering opportunities to deepen your technical expertise and influence proactive injury prevention and support initiatives. Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au. Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Please upload your resume and a cover letter outlining your interest and experience as part of the application process. Want to know more? For queries related to this specific position, contact Adrian Mannix at adrian.mannix@unimelb.edu.au For questions related to our recruitment process email Ethan Khamly at hr-careers@unimelb.edu.au For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Apply today and join a community that’s shaping the future. Applications close: Tuesday 7th April 2026. 11:55 PM; Melbourne time zone. Position Description: JR-011699 - Case Management Specialist PD.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

The specialist will manage a dedicated WorkCover claims portfolio, ensuring fair and sustainable outcomes for injured staff while leading return-to-work coordination and advising management on legislative obligations. Key tasks include determining claim liability, managing ongoing entitlements, maintaining secure case records, and coordinating injury management plans with internal and external providers.