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Case Management Virtual Assistant at Genius Agency AI

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Virtual Assistance, Organizational Skills, Empathy, Communication Skills, Attention to Detail, CRM Tools, Google Workspace, Microsoft Office, Project Management, Administrative Support, Confidentiality, Process Improvement, Veteran Support, Documentation, Database Management

Industry

Advertising Services

Description

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans. This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care. Responsibilities Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality. Coordinate appointments, follow-ups, and documentation with Veterans and support partners. Prepare reports, maintain databases, and track progress on ongoing cases. Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity. Support process improvement by identifying gaps and proposing efficiency solutions. Qualifications Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company. Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred. Excellent written and verbal communication skills in English. Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps. Strong attention to detail, organizational skills, and discretion with sensitive data. Ability to work U.S. time zones and maintain consistent communication.

Responsibilities

The Case Management Virtual Assistant will manage Veteran case files, ensuring accuracy and confidentiality. They will also coordinate appointments and communicate with clients and stakeholders with empathy and clarity.