Case Manager at Canadian Mental Health Association Toronto Branch

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

60203.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Crisis intervention, Mental health support, Addiction support, Housing support, Trauma-informed care, Recovery-based approach, Risk assessment, Supportive counseling, Life skills training, Advocacy, Documentation, Multidisciplinary collaboration, Non-violent crisis intervention, Applied suicide intervention skills training

Industry

Mental Health Care

Description

Case Manager – Housing First, North York (Full Time, Permanent) ---------------------------------------- The Role and Opportunity The Canadian Mental Health Association is looking for a seeking a Full Time dedicated Case Manager for our Housing First North York Intensive Case Management program (HFICM). This is a Full Time position starting later in the Spring 2026. As a member of this team, you will be providing support for diverse people with mental health and addictions issues according to their individual needs. Join our dynamic interdisciplinary team dedicated to providing comprehensive support to individuals experiencing homelessness and / or at risk of homelessness. This program serves individuals with complex mental health and addiction needs through a recovery-based and trauma-informed care approach. You will join a multidisciplinary team providing personalized support in the community. Your goal will be to enhance the well-being and housing stability of clients, while improving access to health and social services across the broader system. Salary: $54,943 – $60,203  Hours of Work: 35 per week   About CMHA Toronto CMHA Toronto [https://cmhato.org/] is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community. Responsibilities Intensive Case Management * Direct contact with clients 1-3 times per week to deliver the HFICM program. * Provide services at various locations, including client homes, CMHA offices, community spaces (e.g., coffee shops, parks), and external agency or healthcare offices. * Manage a caseload up toapproximately12-15clients for long-term and short-term care. * Assess clients’ needs, such as housing, daily living skills, employment, and social resources. * Collaborate with clients to develop short-term goals for daily living and long-term recovery goals, while continuously monitoring their progress. * Offer supportive counseling, health monitoring, symptom management, and liaise with teammates and other community health services. * Accompany clients to medical, social services, or legal appointments. * Teach life skills, facilitate community integration, and connect clients with appropriate resources. * Advocate on behalf of clients to access services and overcome barriers. Crisis Intervention * Respond to crises, including mental health emergencies, substance use relapses, and housing crises, as needed. * Conduct wellness checks and risk assessments to ensure client safety. * Deescalate crises using techniques like Non-Violent Crisis Intervention (NVCI) or Applied Suicide Intervention Skills Training (ASIST). * Coordinate emergency supports, including calls to crisis lines (911and 988), transportation to emergency rooms, referrals to shelters, Short Term Stay Beds, or harm reduction services. * Accompany clients to crisis support services when required and maintain communication with emergency responders. Housing Support * Assist clients with housing searches for private market rental units using third-party housing platforms, adhering to housing and subsidy policies. * Schedule and attend housing viewings with clients, advocating for them with property managers, especially against potential discrimination. * Support the application process by helping clients gather necessary documentation and follow up on application decisions. * Reduction of Homelessness: Once a lease is accepted, continued consultation with Housing Supports, assist clients with lease review, key collection, tenant insurance, utilities, and coordinating their move. * Eviction Prevention: Provide long-term housing support, including life skills development (e.g., cooking, cleaning, budgeting), addressing pest control issues, and coordinating extreme cleaning services when needed. Administrative Tasks * Maintain accurate and up-to-date health records, documenting all client interactions and relevant contacts. * Complete monthly assessments of clients’ mental health status and semi-annual Ontario Common Assessment of Needs (OCAN). Experience & Education Required * Post-secondary degree/diploma in Social Services or a related field. * Minimum 3 years of full-time experience in direct service delivery to adults with psychiatric disabilities. * Knowledge of Housing First Model of Practice, Recovery Principles and Trauma and Violence Informed Care, and the Strengths-Based Model. * Experience working with diverse communities and familiarity with homeless outreach initiatives and the shelter system. * Ability to work both independently and collaboratively within a multidisciplinary team. * Strong communication, listening, and interpersonal skills. * Demonstrated commitment to anti-racism and a non-homophobic approach in service delivery. * A valid Ontario driver’s license, access to a vehicle, and appropriate insurance. Why Choose CMHA Toronto? If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include: * Health Care of Ontario Pension Plan (HOOPP): a predictable, secure monthly income upon retirement. * Comprehensive Benefits Package: health, dental, vision and paramedical coverage.  * Disability Protection: short-term and long-term disability programs and life insurance to protect your income in case of illness or injury.  * Work-life balance and flexibility: ensure you have time for the things that matter to you.  * Professional Development: Annual funding for career learning and advancement.  * Work with like-minded and passionate individuals to make an impact on mental health service delivery.  * Build genuine, authentic connections with colleagues and clients, aiming to make a meaningful impact. CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization. CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation. To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.     Important Disclosure:  We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.     This posting is for an existing vacancy.     CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Responsibilities

The Case Manager will provide intensive, recovery-oriented support to individuals experiencing homelessness or mental health and addiction challenges. Responsibilities include managing a caseload, conducting crisis interventions, and assisting clients with housing stability and community integration.