Case Manager - Comcare at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Personal Injury Management, Claims Administration, Customer Service, Medical Management, Stakeholder Management, Workers Compensation, SRC Act Knowledge, Return To Work Coordination, Legislative Compliance

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role Due to recent business growth, we are currently seeking Case Managers to join our Self-Insurance team on a permanent full-time basis with flexibility of a hybrid approach with WFH and in the Brisbane, Sydney or Melbourne CBD Offices. We are also open to receiving applications from Case Managers seeking fully remote work as well as offering the flexibility of a 9-day compressed working fortnight or a monthly RDO. Reporting to the Team Manager, you will ensure all customers receive the support and guidance they require for injured workers to make a safe and sustainable return to work through the effective support of claims and premium operations. How you'll make an impact You will add value to Gallagher Bassett across the following: Support Employers and Injured Workers with recovery, medical management and return to health and work Support the achievement of sustainable recovery and treatment outcomes Deliver high quality customer service towards all parties Work closely with internal/external stakeholders, medical professionals and ORP’s throughout the injured workers recovery journey collaborate with all stakeholders, such as medical professionals to facilitate positive outcomes which can empower injured workers to self-manage their injury Undertake other claims administration functions as required to ensure the claim is managed in line with SRC Act and Comcare scheme requirements Review ongoing entitlements in line with applicable legislation and scheme guidance material Participating in internal / external stakeholder meetings and claims reviews About you We’re interested in hearing from people who possess: Basic knowledge of Personal Injury Management concepts relating to the SRC Act or similar schemes of insurance Administrative and Customer Service skills Claims Management / Workers Compensation experience (desirable) Tertiary qualifications in an appropriate discipline and/or demonstrated experience (desirable) Industry specific qualifications (desirable) If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Responsibilities

Manage claims and premium operations to support injured workers in achieving a safe and sustainable return to work. Collaborate with medical professionals and stakeholders to facilitate recovery outcomes in line with the SRC Act and Comcare scheme.