EXPERIENCE

Microsoft office including Word, Excel, Outlook and PowerPoint
Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate
Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work.

SKILLS & KNOWLEDGE

Clinical and non-clinical care pathways
Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers
General occupational health and legal principles.
How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury

QUALIFICATIONS AND TRAINING

Qualified physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.

PURPOSE OF ROLE:

To deliver case management though the identification of possible reasons for ill health or injury and considering the most appropriate intervention needed to reduce the risk of employee being absent from work and the need for the employee to undertake modified duties.

KEY RESPONSIBILITIES:

• Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
• To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors
• To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control
• Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition
• To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data.
• To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
• To work seamlessly with the onsite Functional Health Team to both take referrals and to provide tasks for them to add a three dimensional approach to the case but specifically to review objective measurements where appropriate