ARE YOU EFFICIENT AND ORGANISED?

It’s an exciting time for us at Global Mediation as our business is growing! We’re based in modern offices in Finchley Central and currently have vacancies available within our case management team.
We’re looking for compassionate and resilient Case Managers with a high level of emotional intelligence to join our diverse, vibrant, and supportive team.
Starting salary: £28,500 per annum, rising to £30,000 on successful completion of a 3-month probation period.
Being a Case Manager isn’t just a job — it’s a rewarding career opportunity in a growing organisation. Your role will be instrumental in helping us deliver a high-quality service, while acting as a positive force for change in the lives of those we work with.

WE ARE LOOKING FOR SOMEONE WITH THE FOLLOWING SKILLS AND EXPERIENCE:

• Strong organisational skills
• Accurate data entry skills
• Experience handling high volumes of calls and emails
• Excellent communication skills
• Empathetic listening ability
• Professional under pressure
• Able to coordinate multiple tasks at once
• Ethical and positive attitude
• Flexible and adaptable
• Self-motivated and organised
• Comfortable using technology
• Fluent English, spoken and written
  Due to the nature of our work, you’ll often deal with sensitive and emotional matters requiring discretion and diplomacy at all times.
  You’ll be joining an expanding, ethical company passionate about resolving conflict, where fresh ideas are welcomed and every team member is encouraged and supported to reach their potential.

• Case Management: Oversee and coordinate case processes, ensuring all parties are well-informed and fully prepared. You’ll help resolve complex issues and make a real difference in people’s lives.
• Problem Solving: Apply creative and effective solutions to challenges, supporting the team and improving service delivery.
• Operational Efficiency: Ensure smooth office operations by managing and refining systems and procedures.
• Team Collaboration: Work closely with colleagues and stakeholders to build a cohesive, efficient, and effective case management approach.