Case Manager at EML

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Workers Compensation, Claims Management, Customer Focused Service, NSW Legislation Compliance, Complex Claims Management, Wellbeing Plan Completion, Liability Determinations, Entitlement Reviews, Medical Case Conferences, Strategic Claims Reviews, Multitasking, Proactivity, Self-Motivation, Attention To Detail, Organizational Skills

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With Highest Needs and their employers. You will oversee and manage all aspects of a caseload of workers compensation claims within the NSW legislation and compliance guidelines. This position is designed for those ready to deepen their expertise by managing some of the most challenging and complex Workers With Highest Needs (WWHN) claims while also being innovative in long term solution focused approaches to increase individual wellbeing to improve our customer satisfaction and purpose. You’ll gain robust, overarching experience across diverse support services, litigation and complex Activities of Daily Living (ADLs), positioning you for future leadership and specialist opportunities within the industry. At EML, we pride ourselves on delivering person-centred case management that aligns with each worker’s goals. This role involves close collaboration with icare, medical professionals, employers, and other stakeholders which are strengthening EML’s reputation for excellence and innovation in injury management. This will be a permanent, full-time position based in the Newcastle office, with flexibility to work from home up to 3 days per week once training is completed. YOUR RESPONSIBILITIES Manage a portfolio of WWHN claims, including liability determinations for reasonably necessary Section 60 requests. Conduct ongoing entitlement reviews for weekly compensation and medical expenses. Independently oversee claims involving both physical and psychological injuries. Facilitate medical case conferences and lead strategic claims reviews to ensure optimal outcomes. Independently manage a portfolio of both physical and psychological injury claims. Detailed and person-centric focus on completion of Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support. ABOUT YOU Strong technical and case management capabilities with a passion for complex needs. 12 months of insurance/workers compensation experience desirable with a focus on uplifting complex claim management experience Relevant allied health, insurance or business qualification is desirable but not mandatory The ability to multitask and shift priorities when needed. Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers. High attention to detail and organisational skills. Undertake face to face and virtual meetings with customers and various stakeholders as required. This is more than a job, it’s a career-defining opportunity to work at the forefront of complex claims management, customer advocacy and provides you with experience which add exceptional experience to every individual. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The role involves managing a portfolio of Workers With Highest Needs (WWHN) claims, including liability determinations and conducting ongoing entitlement reviews for compensation and medical expenses. Responsibilities also include facilitating medical case conferences and focusing on person-centric completion of Wellbeing Plans with stakeholders to set rehabilitation goals.