Case Manager at EXPRESS PAIN AND URGENT CARE PLLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

23.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Coordination Of Care, Documentation, Patient Communication, EMR Systems, Scheduling, Authorization Processing, Referral Management, HIPAA Compliance, Medical Records Management, Prioritization, Interpersonal Skills, Bilingualism, Administrative Support

Industry

Hospitals and Health Care

Description

Description Case Manager – Epic Pain Management Epic Pain Management is dedicated to providing exceptional, patient-centered care through innovative and compassionate pain management solutions. We pride ourselves on professionalism, teamwork, and a deep commitment to helping our patients achieve relief and recovery. We are seeking a dedicated and organized Case Manager to join our team. The ideal candidate will take ownership of their caseload, ensuring smooth coordination of care, timely communication, and precise documentation. This position plays a key role in supporting patients while collaborating closely with providers, attorneys, and staff to ensure excellent outcomes. Why Join Epic Pain Management? At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience. Our benefits include: Paid time off, paid holidays, and 401(k) with a 4% employer match 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs Responsibilities Manage and maintain your own active caseload of patients from intake through discharge. Serve as the primary point of contact for patients, ensuring consistent and compassionate communication throughout their treatment. Receive and process referrals; create and maintain accurate patient charts in the electronic medical record (EMR) system. Schedule and confirm all patient appointments, including new evaluations, procedures, follow-ups, post-ops, and telemedicine visits. Coordinate care with clinical staff to ensure timely authorizations, diagnostics (e.g., MRI, physical therapy), and treatment updates. Maintain and update internal tracking spreadsheets daily (e.g., referral logs, procedure trackers, case status updates). Process all orders, referrals, and medical record requests within established timelines (typically 24–48 hours). Handle medical records requests, including those requiring affidavit processing, ensuring accuracy and compliance. Arrange transportation for patients to and from appointments using approved methods. Communicate effectively with external offices regarding patient progress, medical records, and billing inquiries. Uphold patient confidentiality and compliance with HIPAA and all applicable regulations. Accurately document all communications, actions, and updates in patient records. Support the department with administrative and clerical duties as needed to ensure efficient case flow. Requirements Requirements Previous experience in case management, medical coordination, or legal setting — preferred. Bilingual in English and Spanish — highly preferred but not required. Familiarity with electronic health record systems (Athenahealth or similar) highly preferred but not required. Strong understanding of medical office operations, scheduling, and documentation standards. Excellent communication and interpersonal skills; able to build rapport with patients and collaborate effectively with providers and outside resources. Ability to prioritize and manage multiple cases in a fast-paced environment. Commitment to maintaining confidentiality and compliance at all times.

Responsibilities

The Case Manager will manage an active caseload from intake through discharge, serving as the primary point of contact for patients and ensuring consistent, compassionate communication throughout treatment. Responsibilities include processing referrals, scheduling appointments, coordinating care with clinical staff for authorizations and diagnostics, and maintaining accurate internal tracking spreadsheets daily.