Case Manager First Response Team at The Salvation Army

Nambour, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Client Assessment, Trauma-Informed Support, Community Connection, Referral Services, Emotional Intelligence, Ethical Decision Making, Collaboration, Continuous Quality Improvement, Crisis Intervention, Homelessness Services, Support Services, Resilience Building, Crisis Response, Networking

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position: Case Manager, First Response Team Classification: SCHADS Crisis Level 2 Department: Social Mission – Homelessness, Spring Hill Employment: Permanent | Full-Time Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role Join us as a Case Manager and make a real difference for individuals and families at risk of homelessness. Provide compassionate, trauma-informed, person-centred support that empowers resilience and lasting change. Be part of a dedicated team delivering hope and tailored care across South-East Queensland. Provide over-the-phone and face to face intervention, triage, interim response and case management to individuals and families throughout the region. Includes initial assessment, appropriate referral with development and implementation of case plans that achieve set outcomes. How you will make an impact Ensure that delivery of services and support is aligned with the National Homelessness Stream Model of Care. Establishing relationships with individuals who access the service, that encourage choice, self-determination and participation Liaise daily with First Response team members to provide collaborative and comprehensive response to client needs Working within an ethical decision-making framework to administer brokerage funding where appropriate in consultation with Team Leader Ongoing assessment of the individuals’ presenting issues, vulnerabilities and needs from initial intake to exit Working within an ethical decision making framework to administer brokerage funding where appropriate in consultation with Team Leader Case Management is provided at the office or in Community in a Mobile Support Capacity. Engagement in continuous quality improvement activities, including, but not limited to: audit processes, data discovery sessions, reports, Most Significant Change Methodology Participates in local network meetings inclusive of Communities of Practice meeting, working groups and projects Displays high levels of emotional intelligence, with an awareness of how personal values and beliefs can impact work What you will bring Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development A degree level qualification is preferred. Relevant experience in a social service environment including in client assessment and case management What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply: Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Provide compassionate, trauma-informed, person-centred support to individuals and families at risk of homelessness. Engage in case management, including initial assessments, referrals, and the development of case plans to achieve set outcomes.