Case Manager at Friendship Place

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

63506.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Housing First Principles, Trauma-Informed Care, Motivational Interviewing, Crisis Intervention, Documentation, Community Collaboration, Client Advocacy, Problem Solving, Communication, Customer Service, Professional Development, Teamwork, Integrity, Accountability, Data Management

Industry

Individual and Family Services

Description

Description Position Title: Case Manager Reports To: Case Management Supervisor Status: Regular Full-Time (Exempt) Classification: Protective Location: Washington, DC 20037 Hours: Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays and weekends may be required to support operations and to respond to emergencies. Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following: Excellence and Innovation, Finding Ways to Say “Yes,” Caring at the Core, Agents of Change, Support, Empowerment and Development, Building Relationships, Integrity, and Accountability. Summary of Position: The Case Manager is responsible for providing primary service coordination and high-quality non-congregate shelter services to up to 190 residents of the District of Columbia experiencing homelessness. The Case Manager will provide comprehensive service coordination to a caseload of residents (25) by facilitating meaningful, coordinated connections to needed services and supports, stable housing opportunities, health/recovery services, benefits, and other participant identified needs. Residents will be supported by an individualized case plan that will direct the course of services and center on the goal of exiting to stable housing. The Case Manager will ensure that documentation of services rendered is thorough, timely, and formatted per contract requirements. The position is fully funded by a grant/contract through The Community Partnership for The Prevention of Homelessness and the DC Department of Human Services (DHS). Essential Duties and Responsibilities: Provide Housing First, client-centered, goal-oriented, and supportive case management services to assigned clients with a goal of exiting to stable housing. Maintain a caseload of at least 25 residents. Conduct intakes, assessments, and referrals of eligible residents (VI-SPDAT, SPDAT, SOAR, etc.) per contract guidelines. Collect all necessary resident documentation to support service access and housing outcomes (Government ID, Birth Certificate, Social Security Card, Income Statements, Medical Records, etc.). Conduct case management engagements with assigned residents to support case plan progress and exits to stable housing. Document case management services, case plans, housing information, exit plans, assessments, and other reports with detail, required format, and timeliness as identified per contract. Engage and collaborate with community services/agencies, service providers, and key stakeholders in the coordination of care for residents, including warm handoffs for services outside the program site. Complete referrals and ensure the connection of residents to relevant service providers related to identified needs (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.) Draft and provide participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc. Monitor medical and mental health needs of residents; provide de-escalation services to participants in crisis. Refer and connect residents to relevant services providers requiring specialized services for health, mental health, substance abuse recovery, domestic violence, etc. Participate in the planning and development of new projects as they relate to participant services. Assess safety/well-being of participants and activate emergency services and other necessary support as needed. Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices. Always displays professionalism as a representative of Friendship Place. Participate in multidisciplinary meetings, contract meetings, case meetings, staff meetings, retreats, and supervision. Maintain compliance with all required training per contract requirements. Perform other duties as assigned Requirements Education & Experience: High School Diploma or GED with 2 years of experience working with individuals or families experiencing homelessness, behavioral health challenges, or related barriers. Knowledge of trauma-informed care, harm reduction, motivational interviewing, and Housing First principles. Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training. Proficiency in Microsoft Office and data management systems; experience with HMIS preferred. Bilingual (Spanish/English) a plus. Valid driver’s license with proof of insurance required. Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people and/or other individuals from historically marginalized communities strongly preferred Essential Skills and Competencies: Solid decision-making and problem-solving skills (Identify and resolves problems in a timely manner; Uses sound and accurate judgment; Attention to detail) Strong oral and written communication skills (Ability to speak and write clearly, informatively and convey vital information to diverse audiences, active engagement in meetings) Writes clearly, informatively, and with accuracy Active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations. Excellent Customer Service (Displays kindness, respect, and meets service expectations; Upholds client confidentiality) Commitment to Growth and Development (Strives to build knowledge and skills and best practices) Attendance/Punctuality (Consistently on-time and ensures support coverage, as necessary) Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue) Strong work ethics, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to support colleagues in achieving outcomes) Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance) Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, youth development, and recovery-oriented services. Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys. Experience with Homeless Management Information System (HMIS) is a plus Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes, including occasionally biohazards (e.g., blood, tissue, human waste) and conflict. Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.) This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way. Physical and Environmental Requirements: The role requires a balance of office-based tasks and fieldwork, including travel throughout the service area to meet with households, as well as participating in meetings and engagements with key stakeholders. Background Checks: This position is considered Protection Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check and/or fingerprinting, including FBI, and Metropolitan Police Clearance, CFSA, NSO, Employment and Education Verification, personal and professional references, TB test, a UDS, and clearance from the Department of Motor Vehicles. Direct & Indirect Reports: Direct: None Indirect: None Other Details: This job is open until filled, or the hiring manager determines that they can no longer accept applications. Compensation: The hiring pay range is between $58,117.00 - $63,506.00 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation. COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Location: Washington, DC, 20037 Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview. Website: www.friendshipplace.org Diversity, Equal Opportunity, and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org

Responsibilities

The Case Manager is responsible for providing service coordination and high-quality shelter services to residents experiencing homelessness. They will facilitate connections to services, supports, and stable housing opportunities through individualized case plans.