Case Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Customer Service, Medical Administration, Communication Skills, Written Communication, Attention To Detail, Time Management, Organizational Skills, Database Management, Conflict Resolution, Case Management, Administrative Support

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information Supporting the review process for ongoing entitlement for medical and like compensation for injured workers About you Qualifications Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes Strong PC skills with the ability to pick up and use multiple systems/databases Excellent time management and organisational skills, and the ability to manage competing priorities A self-starter with a team-player attitude #s-dni

Responsibilities

Manage and process medical reimbursement claims for injured workers while ensuring all documentation is accurate and compliant. Handle a high volume of client calls and utilize claims management systems to record updates and decisions.