Case Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Workers Compensation, Customer Service, Claims Processing, Medical Treatment Review, Reimbursement Processing, Communication, Interpersonal Skills, Time Management, Organizational Skills, Data Entry, System Utilization, Resilience, Attention To Detail, Teamwork

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview As a Case Manager, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. Our entry level Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, starting a career in insurance, a new challenge, or you simply want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility, learning and career growth. How you'll make an impact Your responsibilities will include: Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information Supporting the review process for ongoing entitlement for medical and like compensation for injured workers About you What we’re looking for? Previous work experience in a customer service-based role, especially in fields/roles specialising in (but not limited to) medical administration, employment services, rehabilitation, mental health, social work or health & safety Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases Resilience Exceptional time management and organisational skills and the ability to prioritise your tasks Excellent communication and interpersonal skills, and a team-player attitude

Responsibilities

The Case Manager will serve as the central point of contact for injured workers, employers, and healthcare providers, managing and processing Workers Compensation claims, including reviewing and approving requests for medical treatment compensation. Responsibilities also involve ensuring timely reimbursement processing, handling high volumes of customer calls, and maintaining accurate records within claims management systems.