Case Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Administrative Skills, Time Management, Organizational Skills, Resilience, Team Player, Claims Management, Empathy, Problem Solving, Attention to Detail, Interpersonal Skills, Adaptability, Database Management, Documentation Skills, Telephone Skills

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the Role As a Case Manager you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. Our Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, a new challenge, or you want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility and career growth. How you'll make an impact Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information Supporting the review process for ongoing entitlement for medical and like compensation for injured workers About you Previous working experience in a customer service-based role, especially in fields/roles specialising in (but not limited to) hospitality, retail, employment services, rehabilitation, mental health, social work or health & safety Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Recent work experience within a customer service-based role Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases Resilience Exceptional time management and organisational skills and the ability to prioritise your tasks Excellent communication and interpersonal skills, and a team-player attitude An aptitude for working within a dynamic, fast paced and challenging environment Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

As a Case Manager, you will assist injured workers in processing their Workers Compensation claims and serve as the central point of contact for all parties involved. You will manage claims, review requests for medical treatment, and ensure timely processing of reimbursements.