Case Manager at Gallagher

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Workers Compensation, Claims Management, Return To Work Coordination, Mental Health Support, Stakeholder Engagement, Time Management, Organizational Skills, Communication, Coaching, Mentoring, Strategic Thinking, Collaboration, Customer Focus, Rapport Building

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? Our model at GB ensures an all-encompassing support structure, with dedicated workers compensation technical specialists, that allow our case managers to thrive in a supportive, dynamic and fun environment! Our aim is to genuinely assist injured workers in their recovery journey and return to work with empathy, care and compassion. A rewarding role, that will utilise your case management expertise, to support injured workers experiencing mental health conditions and facilitating a tailored recovery journey. How you'll make an impact What you’ll be doing: Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey; Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties; Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle; Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs. About you About you: You’ll have previous experience in case management within a Workers Compensation or insurer setting. Exceptional time management and organisational skills; A customer focused approach with the ability to build trust and rapport. Highly developed communication skills, with the ability to engage at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration with the ability to coach and mentor others. What can we offer you? A manageable caseload of 50-65 cases. Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events. A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities; Opportunities for ongoing education and development with a structured career development pathway. Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery; To apply: If this sounds like an opportunity you would be interested in, we would love to hear from you. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

Provide end-to-end case management and rehabilitation support for injured workers, specifically those with mental health conditions. Collaborate with employers, medical practitioners, and legal providers to facilitate successful return-to-work outcomes.