Case Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Case Management, Communication Skills, Written Communication, Administrative Skills, Attention To Detail, PC Skills, Time Management, Organizational Skills, Priority Management, Resilience, Conflict Resolution

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact As a Case Manager, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. Our entry level Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, starting a career in insurance, a new challenge, or you simply want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility, learning and career growth. About you Qualifications Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential) Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes Strong PC skills with the ability to pick up and use multiple systems/databases Excellent time management and organisational skills, and the ability to manage competing priorities A self-starter with a team-player attitude What we can offer you Dedicated learning and capability experts and a tailored training program to set you up for success Attractive remuneration packaging & hybrid work arrangements including Work from Home post training Monthly RDO (Rostered Day Off) after the completion of your probationary period Paid Parental Leave to support your family life Reproductive leave A friendly, collaborative and supportive working environment Opportunities for ongoing education and development, as well as career progression Corporate health insurances discounts, wellness programs and additional leave options Discounts and cash-back offers from hundreds of retailers Birthday leave - take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we'd love to hear from you! Click on Apply today. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position #s-dni

Responsibilities

Act as the central point of contact for injured workers, employers, and health providers to process Workers Compensation claims. Ensure the timely reimbursement of medical treatment costs and provide high-quality customer service regarding claim queries.