Case Manager at Health & Care Management LTD (HCML)

Tewkesbury, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

30000.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Occupational health, Clinical assessment, Communication, Empathy, Problem-solving, Analytical skills, Microsoft Office, GDPR compliance, Risk assessment, Treatment intervention, Stakeholder management, Telephone skills, Data interpretation

Industry

Wellness and Fitness Services

Description

Job title: Case Manager Location: Tewkesbury Salary: £28-30k Status: Full-time, permanent Purpose of Role: To deliver case management though the identification of possible reasons for ill health or injury and considering the most appropriate intervention needed to reduce the risk of employee being absent from work and the need for the employee to undertake modified duties. As a Case Manager, you’re not just handling cases; you’re shaping outcomes. Your insights help reduce absence, guide line managers and HR, and ensure employees can return to work safely and confidently. Every day is fast paced, engaging, and meaningful, with a combination of telephone and video consultations and collaboration across multiple departments. Key Responsibilities: Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data. To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete. To work seamlessly with the onsite Functional Health Team to both take referrals and to provide tasks for them to add a three dimensional approach to the case but specifically to review objective measurements where appropriate. Experience Microsoft office including Word, Excel, Outlook and PowerPoint Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls Adopt an investigatory approach to cases and to ensure that all obstacles are identified and removed where necessary and or appropriate Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work. Previous case management, occupational health, or similar experience. Skills & Knowledge Clinical and non-clinical care pathways Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers General occupational health and legal principles. How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury Empathetic, professional, and confident in your communication, both on the phone and virtually. Analytical and solution-focused, able to interpret data and identify obstacles to recovery. Attributes Demonstrates analytical and problem-solving skills Able to provide an empathetic and professional approach Qualifications and Training Qualified physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional. Proven hands-on experience in case management, occupational health, or supporting employees through periods of ill health or injury. Practical experience, empathy, and problem-solving ability are just as important as formal qualifications. Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Responsibilities

The Case Manager is responsible for assessing ill health or injury to identify risk factors and facilitate appropriate interventions to support employees. They collaborate with HR, line managers, and health teams to reduce sickness absence and ensure a safe, prompt return to work.