OUR MISSION

At The Portal Youth Outreach Association, our mission is to support and empower at-risk youth in the Annapolis Valley by providing advocacy and ensuring easy, relational, and timely access to essential services. We envision a community where every young person has a safe, supportive, and loving home.
As a Housing Support Worker – Case Manager, you will work directly with youth in our Supported Housing Programs to help them secure and maintain safe, affordable housing. Through case management and mentorship, you will support youth in building life skills, setting personal goals, and connecting with community resources. You will also play a key role in strengthening and adapting our housing programs to meet changing needs.

REQUIREMENTS

• Must have a clear Criminal Records Check and Child Abuse Registry Check.
• Commitment to maintaining strict confidentiality in all aspects of work.
• Flexibility and willingness to work occasional evening and weekend hours as required.
• Possession of a valid driver’s license and reliable access to a vehicle.

QUALIFICATIONS

• 2‑year diploma in Youth Work, Child and Youth Care, Social Services, Community Development, or equivalent education and experience. A related degree in Social Sciences will be considered with relevant experience supporting youth aged 16–24.
• Knowledge of tenant rights and responsibilities, housing systems, and subsidies in Nova Scotia (e.g., rent supplements, lease compliance, utilities set‑up).
• Certification or willingness to train in ASIST, Trauma-Informed Care, Non-violent Crisis Intervention, and First Aid.
• Knowledge of youth development, social and historical factors, discrimination, trauma, and their impacts.
• Familiarity with community resources, social service agencies, and landlord relations in the Annapolis Valley.
• Working knowledge of documentation standards, case management practices, and data tracking/reporting requirements.
• Proficiency with common software/tools for documentation and communication.

• Case Management and Support: Provide one‑to‑one case management and build trusting relationships with youth. Co‑create and document individualized plans across education, employment, housing stability, relationships, life skills, identity, engagement, and emotional wellness.
• Housing Support and Tenancy Skills: Provide regular check‑ins and set clear expectations for housing stability. Teach tenancy skills (budgeting, cleaning, being a good neighbour, conflict resolution, lease compliance) and assist with subsidies, unit viewings, moving plans, rent, and utilities.
• Community Connections and Referrals: Make timely referrals and warm hand‑offs. Collaborate with landlords, service providers, and community partners to strengthen housing stability and access to resources.
• Emotional and Crisis Support: Respond calmly using a trauma‑informed approach and model emotional regulation. Follow PYOA policies and NCI practices to maintain safety.
• Reporting and Documentation: Maintain accurate case files and statistical records. Complete monthly and annual reports and share observations to inform program quality and development.
• Model Healthy Behaviours: Model healthy lifestyle choices, respectful communication, and clear boundaries to support clients’ personal development.
• Team Collaboration and Professional Development: Attend supervision, debriefs, and team meetings. Participate in training and contribute ideas for continuous improvement.