Case Manager I at SHELTER, Inc.

San Rafael, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

30.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Intake, Assessment, HMIS, VI-SPDAT, Housing Retention, Case Planning, Financial Coaching, Budgeting, Credit Repair, Resource Linkage, Case Conferences, Data Entry, Microsoft Office Suite, Customer Service, Documentation

Industry

Non-profit Organizations

Description

Work Location: San Rafael, CA Employment Details: Full Time, Non- Exempt, Monday - Friday during business hours Compensation: $27-30/hour. About the role: We are searching for a Case Manager I for our Casa Canal Permanent Supportive Housing Program! This is an exciting role to gain Case Manager experience with the unhoused population. The expected case load is up to about 20 participants. Since the participants are housed, the role is focused on providing them resources to the community, ensuring they are comfortable in their home and will also have the opportunity to lead workshops from creating a resume, to finances and more! If you are looking to grow in your case management skill and make a meaningful impact, we would love to talk to you! What you’ll do: Intake and Assessment Screen prospective participants by verifying income and documentation, obtaining necessary consents, and reviewing eligibility with supervisors. Conduct comprehensive assessments (HMIS, VI-SPDAT, Housing Retention) to evaluate participant strengths and risks while providing full orientation on program services, rights, and responsibilities. Case Planning and Monitoring Conduct interviews and research to identify risks, stratify needs, and develop data-driven care plans. Establish participant-driven goals based on resource availability, consensus, and required level of care. Provide financial coaching—including budgeting, tax filing (EITC), and credit repair—to support long-term stability. Link participants to internal SHELTER, Inc. programs and external community resources, ensuring minor children are enrolled in school. Maintain a caseload of 20 households, facilitating case conferences and acting as a liaison between service partners and participants. Perform routine reassessments and proactively adjust care plans to improve outcomes in static or regressive situations. Manage case closures and exits—both voluntary and involuntary—ensuring all agency procedures and adverse action protocols are followed. Data and Documentation Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction. What you’ll bring: 1+ years' experience working with low income and/or homeless populations. AA degree or Bachelors degree in lieu of experience will be highly considered! Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel) Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc. Position Requirements: Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage. Must successfully pass a criminal background check Must provide TB test clearance What we offer: 18 days of Paid Time Off 15 paid holidays, including your birthday! 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents. 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance Up to $3,000 Tuition Reimbursement a year 403b with SHELTER Inc., matching contribution Pet Insurance Employee Assistance Program Discount Marketplace Internal growth opportunities We value diversity SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences. Notice: This description is a guide only. Upon hire, you will receive a formal job description.

Responsibilities

The Case Manager I will conduct intake, comprehensive assessments, and develop data-driven care plans for participants in the Permanent Supportive Housing Program, focusing on resource linkage and financial coaching. Responsibilities also include maintaining accurate data in HMIS, managing caseloads up to 20 households, and facilitating case conferences with service partners.