Case Manager Intake Coordinator at Cherokee Indian Hospital Authority

Robbinsville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Crisis Intervention, Patient Orientation, Documentation, Referral and Linkage, Collaboration, Community Planning, Consultation, Person-Centered Planning, Monitoring and Follow-Up, Cultural Competence, Communication, Judgment, Problem-Solving, Teamwork, Data Reporting

Industry

Hospitals and Health Care

Description

Job Summary The Case Manager/Intake Coordinator is responsible for processing applications received for the Residential Treatment Program, initial patient orientation, maintaining accurate patient files, and upkeep of patient information. Serves as a Case Manager for individuals with mental health and substance use disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment, person-centered planning, referral and linkage, monitoring, and follow-up. This position is specific to the Kanvwotiyi Residential Program. Essential Duties and Responsibilities Direct Service Duties * Provide the following case management functions according to CIHA policy: case management assessment, person-centered planning, referral and linkage, and monitoring and follow-up. * Process applications received for the Residential Treatment program, coordinating the applicant interview, requesting additional information as necessary, scheduling the intake appointment, and providing patient orientation to the program. * Maintains caseload by identifying new patients assigned in a timely manner and discharging patients according to CIHA policy and procedures. * Provides documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards. * Gather and document necessary information in the EHR, including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas. * Engage patients in the person-centered planning process to assist them in obtaining the outcomes, skills, and symptom reduction they desire. * Link clients to needed services and supports. * Provide timely information to treatment team members regarding client status, progress, and safety. Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention. * Collaborate with the medical staff and other health professionals/agencies to facilitate patient care, discharge, and follow-up. * Provide consultation to patients and family in matters directly related to patients' limitations, finances, adjustments to medical conditions, and ongoing treatment. * Work with internal and external providers to coordinate discharge planning, follow-up care, and transfers to other behavioral health facilities as appropriate. * Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan. * Participate in meetings to review and identify opportunities to improve the program and treatment provided, and support the team in problem-solving when concerns are identified. * Provide written, telephonic, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, community agencies, etc. * Provide support to patients in the office setting as well as the community setting by conducting home visits with patients and collaterals as needed. * Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. * Participate in community planning and implementation of programs to help resolve issues related to client care. * Collect and report on data necessary for client care according to procedure and as directed by the supervisor. * Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops. * Maintains appropriate personal and professional boundaries while working with community members, the population served and stakeholders * Other duties as assigned. * Support the Tribal Option Care Managers as needed. Education/Experience/Qualifications * A graduate of college or university with a bachelor’s degree in a human service field. * Must have experience working with substance use disorder and/or mental health disorder. * Must possess a valid driver's license. * Specific experience working with Native Americans preferred. * Two years’ experience with the population preferred. Experience in recovery Services; experience with working with individuals with a substance use disorder and mental health challenges * Must demonstrate a recovery-oriented philosophy Job Knowledge * Knowledge of crisis intervention with individuals and families experiencing acute episodes of distress. * Ability to ascertain the potential lethality of a situation and respond and refer accordingly. * Ability to learn computerized treatment systems such as EHR, and ability to maintain records and files manually and on the computer. * Originality and initiative are required in the daily performance of tasks. * Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems. * Knowledge of a wide range of medical, behavioral, and psychosocial problems and linkage to treatment. * Knowledge of governmental and private organizations and resources in the community. * Knowledge impact of mental illness on patients’ ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients. * Skill in establishing rapport with a patient and in applying techniques of engaging patients. * Willingness to learn more about Cherokee culture/population and to have considerations for this when identified. * Ability to establish and maintain effective working relationships with patients and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community. * Ability to express ideas clearly and concisely and to plan and work effectively in a team. Complexity of Duties This position is responsible for assisting in maximizing the available resources to develop and maintain behavioral health services for EBCI children and families that best meet the constantly changing needs of the community. Must have the ability to interpret policy, laws, and regulations in order to make decisions when a precedent is not available. Duties require the application of judgment and problem-solving skills in order to be effective. Supervision Received Works under the direct guidance of the supervisor, manager, and/or behavioral health clinical director, where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative, and discretion is given to achieve department goals and objectives. Responsibility for Accuracy Errors should be identified and corrected in a timely manner. Failure to properly document, convey, or interpret clinical data can adversely impact client care. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. The accuracy of data and research is critical in the allocation of tribal resources. The employee is responsible for adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for CIHA, or more serious health risks to patients. Contacts with Others Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards, and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality are required when dealing with patients and families. Confidential Data The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safeguard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, 42CFR, and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other actions as allowed by federal regulations. Mental/Visual/Physical Environment Job duties can be mentally and emotionally stressful at times, given the complexity of the duties, management and supervision of staff, and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required, such as those required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. * Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time). * Weight lifted or force exerted: none. * Special vision requirements: Close vision (clear vision at 20 inches or less). Work Environment The employee works primarily in a hospital, inpatient, or outpatient clinical environment and the community, but may be required to work at other offices and locations. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employees must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service. M-F 8am-4:30p

Responsibilities

The Case Manager/Intake Coordinator processes applications for the Residential Treatment Program and provides case management services to individuals with mental health and substance use disorders. This includes patient orientation, maintaining accurate patient files, and linking clients to necessary services.