Case Manager at Interfaith Community Services INC

Oceanside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

29.28

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Services, Housing Assistance, Case Management, Client Support, Documentation, Problem Solving, Communication, Teamwork, Confidentiality, Housing Quality Standards, Tenant Relations, Emergency Response, Bilingual, Client Progress Monitoring, Landlord Mediation, Data Entry

Industry

Non-profit Organizations

Description

Description About Interfaith Community Services: At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! What You'll Do: In the Case Manager/Housing Stability role, you’ll utilize your experience in social services and knowledge of housing practices and real estate functions to perform a variety of technical paraprofessional duties in support of Interfaith’s supportive services programs. The Housing Stabilization Specialist provides direct assistance to individuals and families to ensure that their basic housing and/or sheltering needs are met, in addition to aiding with other basic needs. Responsible for creating a positive and empathetic environment while providing case management services including individualized case plans that promote client progression towards securing housing, obtaining benefits, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housing Maintains accurate and timely case records documenting all services provided Monitors participants’ progress in developing skills needed to assure positive outcomes Assess and address housing barriers and assist in identifying appropriate housing to meet their needs Assisting client to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc. Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans. Work closely with program service staff to understand individual client needs and preferences related to housing Regularly communicate with the staff about housing alternatives and changes in availability Performs a variety of duties necessary for providing rental assistance to low-income households including conducting income eligibility interviews with applicants to obtain information to determine eligibility for voucher qualification, verifying income, family composition, and related information obtained in interviews through third party verification or other means; performing and verifying computations Prepare subsidy applications, maintain client housing files, and ensure rent calculations are accurate Schedules and conducts Housing Quality Standards inspections as well as work write-up and follow-up inspections including monitoring compliance reviews Assists with engaging, managing and retaining landlord and property management company relationships to maintain a robust inventory of permanent housing options for program participants Cultivating and maintaining robust lists of available housing options Monitoring and evaluating the housing process to ensure successful collaboration between landlords and the team Provide customer service responses for landlord concerns Provide mediation support to help resolve landlord and tenant disputes Assist in monthly tenant rent payment/invoicing Preparing case-related reports and maintaining documentation standards as set forth by the program and Interfaith policies Maintains monthly reporting and data entry as required by the contract, including achievement of productivity goals. May also perform duties similar to those listed under the Housing Choice Voucher Program as they relate to HOME and CDBG programs such as Tenant Based Rental Assistance (TBRA) Travel within the North County area is required. Vehicle, driver’s license, clean driving record, and insurance are required. Other duties as assigned Requirements Who You Are: You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll: Bachelor’s Degree in Social Work or related field; or equivalent combination of education and experience, required 2 years of experience in housing assistance programs, social services programs for low-income households, tenant/landlord relations, or a related field, preferred Experience with the Housing Choice Voucher programs, specifically as it relates to the HOME and CDBG programs, such as Tenant Based Rental Assistance (TBRA), preferred Bilingual (English / Spanish), preferred SKILLSETS / ADDITIONAL REQUIREMENTS Knowledge of Operations, Policy & Procedures, services and activities of housing programs and on-going monitoring of Affordable Housing programs preferred Knowledge or experience in Housing Quality Standards Inspections/techniques preferred Ability to establish and maintain professional boundaries with clients Ability to identify problems, and research and recommend solutions Ability to anticipate and react calmly to emergency situations Ability to assess emergency situations and respond effectively Must have excellent written and verbal communication skills Must have strong judgment and problem-solving skills Ability to interact with a population of diverse backgrounds and circumstances Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency Maintain a high degree of confidentiality over all matters in the course of business operations, including client and employee information Ability to work quickly, accurately and independently Ability to anticipate needs, prioritize work and solve problems Must possess and maintain a valid driver’s license and have a clean driving record for insurability under the agency’s insurance carrier’s standards WORKING CONDITIONS / PHYSICAL REQUIREMENTS Must be able to perform work in both indoor and outdoor settings May be subjected to adverse conditions, including contact from hostile people Exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.) Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis Occasionally lifts, carries and balances objects weighing up to 30 pounds Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace Must be able to hear, see, including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins The noise level in the work environment is usually low Location: Onsite/Oceanside Hourly Rate: $26.35-$29.28 Hours: Monday-Friday: 8am-5pm EMPLOYMENT BENEFITS · Paid Time Off · Paid Holidays – 13 scheduled · Flexible Work Schedules · Medical, Dental, and Vision Insurance · AD&D / Group Life Insurance · Flexible Spending Accounts – Medical and Dependent Care · Matched 401(k) Retirement Plan · Early Release Days! · Work Anniversary Bonuses · Tuition Reimbursement and Public Service Loan Forgiveness Eligibility · Employee Assistance Plan (EAP) · Home Ownership Assistance Program · Casual Work Environment · Professional Growth and Career Development Opportunities Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

Responsibilities

The Case Manager will provide direct assistance to individuals and families to meet their housing and sheltering needs while creating individualized case plans. Responsibilities include maintaining accurate case records, monitoring client progress, and assisting with housing barriers and documentation.