ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Be the Change – Become a Case Manager with J2SI | Your passion can change lives – permanently.
About the role
At The Salvation Army, we believe in a future where long-term homelessness is not inevitable. Through our Journey to Social Inclusion (J2SI) program, we walk alongside those who have experienced chronic homelessness, supporting them to build lasting stability, dignity, and connection.
J2SI is intensive, evidence-based, person-centred, and trauma-informed. Our team is empowered to make a deep impact—offering wraparound support over three years with low caseloads, meaningful relationships, and time to truly understand and empower each participant. Now, we’re inviting a compassionate, resilient, and skilled Case Manager to join us.
Reporting to the Journey to Social Inclusion (J2SI) Team Leader, this is a permanent full-time position, based in Geelong, VIC.
Compensation is in accordance with SCHADS Award Level 5.

You will successfully

• Work intensively with a small caseload of individuals experiencing chronic homelessness
• Deliver outreach-based, long-term case management and service coordination
• Build deep, trusting professional relationships through assertive and persistent engagement
• Empower clients to access housing, health care, employment, and social inclusion opportunities
• Partner with ACCOs and First Nations workers to provide culturally safe support
• Capture meaningful progress through robust outcomes measurement and trauma-informed frameworks
• Be a key contributor to sector innovation, service collaboration, and evidence-based practice

You will have

• A relevant tertiary qualification in Social Work, Psychology, Community Services or related field
• Demonstrated experience working with people with complex needs—homelessness, mental health, substance use, family violence
• Experience in outreach, trauma-informed care, case management, or advocacy
• A values-driven, culturally aware approach to supporting people from all backgrounds
• A belief in the power of persistence, trust, and human connection
• A current Employee Working with Children’s Check
• A current VIC Driver’s Licence

What we offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Why you will love working with us

• Impact with integrity: Be part of a model that is changing the narrative on homelessness across Victoria
• Real relationships: Low caseloads mean the time and trust needed to support lasting change
• Growth and support: Participate in reflective practice, supervision, training, and communities of practice
• Team and community: Work in collaboration with TSA, Uniting, VincentCare, Sacred Heart Mission, and community partners
• Innovation and evidence: Join a sector-leading program backed by research and Victorian Government support
• Live your values: Be part of an organisation that champions compassion, respect, inclusion, and justice

Ready to walk alongside change?
If you believe in walking with people rather than ahead of them.
If you want to be part of a team creating lasting pathways out of homelessness.
If you’re ready for your role to mean more than a job.
Apply now to be a Case Manager with J2SI.
Let’s create a better future, together.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details