Case Manager | Kaituitui, Balclutha at Ministry of Social Development

Balclutha, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

84041.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Data Entry, Digital Literacy, Empathy, Professional Communication, Problem Solving, Collaboration, Numerical Calculation, Policy Application, Client Relationship Management

Industry

Government Administration

Description

Balclutha: Heart of South Otago, close to everywhere. No traffic lights, roundabouts or parking fees to slow you down. Park right outside your office. Fixed term, full-time | Monday to Friday Based at Balclutha Service Centre This is real work that changes lives – including your own. Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time. This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity – this could be the role for you.What you'll need to succeed | Ko tō āhua You’ll put clients at the centre – listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management. You’ll also need to be: Fast and accurate with data entry – getting the detail right matters. Confident with technology – navigating multiple systems and supporting clients to do the same. Empathetic and professional – able to hold space for real-life challenges while applying policy. A clear communicator – someone who can build trust, explain things simply, and make good decisions. Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go. A strong team player – grounded, dependable, and collaborative. Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. A day in the life: Supporting someone recently out of work to access income, training, or employment. Helping a whānau explore housing options and coordinating follow-ups. Encouraging digital self-service and building client confidence with online tools. Managing a busy caseload across multiple systems while keeping accurate notes. Referring clients to external providers and working collaboratively with others. Meeting with your team to reflect, troubleshoot, and support each other. What you'll be part of: You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent. You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time. You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve. In return, we'll give you: A full induction and training plan. Ongoing support from your peers and leaders. Development opportunities and career pathways. A role where your mahi directly contributes to stronger communities. A competitive salary based on Band 4 ($69,519 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors. Recruitment and Selection Details: Applications close: Sunday 5 July 2026 Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview. Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application. This role requires applicants to have a clean full New Zealand Driver Licence. New Case Managers may be required to travel and stay away from home during parts of their initial 12-week training period. How to Apply | Me pēhea te tuku tono Click 'Apply Now' to upload your current CV and complete the online application form. You do not need to submit a cover letter. Instead, you will be asked to respond to two short questions as part of the application form (each with a 2000-character limit): Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed? Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager? View the Position Description: Case Manager position description

Responsibilities

Case Managers provide frontline public service by helping New Zealanders navigate challenging life situations regarding employment, housing, and financial stress. They balance empathy with policy to make decisions that impact families and connect clients to appropriate support services.