Case Manager | Kaituitui - North & West Region Opportunities | September 20 at Ministry of Social Development

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

84041.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data entry, Technological proficiency, Empathy, Professional communication, Problem solving, Collaboration, Numerical calculation, Case management, Client relationship management, Policy application

Industry

Government Administration

Description

What you’ll need to succeed | Ko tō āhua You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management. You’ll also need to be: Fast and accurate with data entry – getting the detail right matters. Confident with technology – navigating multiple systems and supporting clients to do the same. Empathetic and professional – able to hold space for real-life challenges while applying policy. A clear communicator – someone who can build trust, explain things simply, and make good decisions. Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go. A strong team player – grounded, dependable, and collaborative. Comfort with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. A day in the life: Supporting someone recently out of work to access income, training, or employment. Helping a whānau explore housing options and coordinating follow-ups. Encouraging digital self-service and building client confidence with online tools Managing a busy caseload across multiple systems while keeping accurate notes Referring clients to external providers and working collaboratively with others Meeting with your team to reflect, troubleshoot, and support each other. What you’ll be part of: You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent. You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time. You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve. In return, we’ll give you: A full induction and training plan. Ongoing support from your peers and leaders. Development opportunities and career pathways. A role where your mahi directly contributes to stronger communities. Recruitment and Selection Details Applications close: 11.59pm Sunday 14 July 2026 Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview. Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at the time of application. Position Description | He Whakaahuatanga Tūnga To understand more about the role and whether it is the right fit for you, take some time to read through the position description. You can copy and paste the link into your browser: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx Salary | Utu-ā-tau: $69,519.00 - $84,041.00 A competitive salary based on Band 4 ($69,159 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors. Applications close | Ka kati ngā tono hei te: 11.59pm Sunday 12 July 2026 You do not need to submit a cover letter. Instead, you’ll be asked to respond to one short question as part of the application form (each with a 2000-character limit): 1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed? About us | Mō mātou The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. How to apply | Me pēhea te tuku tono Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement. All applications must be made online. If this is not possible or if you have any queries, please contact Eileen Taogaga, Administrator – eileen.taogaga001@msd.govt.nz Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Joining us | Ko te hono mai Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here. If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Responsibilities

Provide integrated support across income, housing, and employment to help New Zealanders navigate life transitions. Manage a busy caseload, coordinate with external providers, and assist clients with digital self-service tools.