CASE MANAGER – PERSONAL INJURY – MOE, VIC

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
A full-time opportunity exists for a Regional Case Manager based in our Moe office.

About the role

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

About you

• An energetic and motivated approach to managing a demanding portfolio
• Experience in a customer-centric environment
• Excellent verbal and written communication skills
• Proven ability to manage your time and prioritise work tasks effectively
• Superior customer service and communication skills

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out tocareers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow.www.allianz.com.au/career

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application