Case Manager - LTIP at AIA

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portfolio Management, Income Protection Claims, Payment Processing, Policy Interpretation, Medical Information Analysis, Financial Information Analysis, Stakeholder Management, Prioritization, Customer First Approach, Life Insurance Claims, Rehabilitation Coordination

Industry

Insurance

Description

BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity We have opportunities available within our Long-Term Income Protection teams. These roles can be based in either Melbourne or Sydney. Within our team we offer comprehensive training and a genuine opportunity to build a long-term career in Life Insurance Claims. To do this successfully you will: Proactively manage a portfolio of income protection claims Provide support to the team through the management of a high volume of income protection claims, processing payments and providing regular status updates to members Practically apply the policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed Ensure that members are paid the appropriate rate and within set timeframes Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood Successful applications will demonstrate: Insurance experience - Life, General Insurance and/or Workers Comp Ability to prioritise set tasks Maintaining quality stakeholder management/relationships Customer First Approach Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone’s life everyday Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers Flexible working arrangement At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year. AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link today. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

The Case Manager will proactively manage a portfolio of income protection claims, handling high volumes, processing payments, and providing regular status updates to members. This involves applying policy terms, analyzing relevant information, and engaging investigation tools to ensure claims are managed appropriately.