Title: Case Manager
Department: Case Management
Reports to: Manager, Case Management
Wage Range: $26.55 - $28.22 per hour
Position Type: Full time (1.0 Days) - Permanent
Week 1: Sun Mon Tues Wed Thurs Fri Sat
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Week 2: Sun Mon Tues Wed Thurs Fri Sat
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ABOUT THE COMPANY

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg’s most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.
Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive change in our community. The work you do here will have a lasting, meaningful impact on those we serve.
At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

JOB SUMMARY

The case management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants. Case managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants. Relationship building is the key function of this team. Referrals into this team come from support staff within MSP or external agencies. They are reviewed by the Program Manager and assigned to a case manager based on the space within a caseload, the acuity of the participant and their immediate needs. Once assigned, the case manager meets regularly with participants within MSP and the community.

QUALIFICATIONS

• Bachelor’s Degree in a relevant field. Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience will be considered in lieu of a degree.
• Demonstrated knowledge of case management principles and processes – eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
• Demonstrated experience developing and implementing care plans that promote positive health outcomes
• Experience creating and maintaining case plans, progress notes and other necessary documentation
• Experience working with Indigenous organization and/or communities
• Experience in working with culturally diverse populations
• Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
• Non-violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to apply to harm reduction approach and housing first principles to day-to-day work
• An understanding of and ability to work within the frameworks of client-centred care, self-determination, strength-based approach, and trauma informed care
• Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
• Motivational interviewing skills
• Excellent verbal and written communication skills
• Knowledge of Indigenous History and Colonial History and it’s impact on the reality of Indigenous people in Winnipeg.
• Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
• Indigenous language skills are considered an asset
• Knowledge of community resources available throughout Manitoba
• Knowledge of addictions, mental health diagnoses, and co-occurring disorders
• Knowledge and ability to adhere to confidentiality standards and legislation
• Ability to manage, assess, and work with challenging behaviours
• Ability to work independently, under pressure, in a team or independent setting
• Ability to effectively resolve and cope with conflict and/or crisis situations
• Strong collaboration skills, both with team members and with external partners
• Ability to receive and apply feedback
• Ability to model professional behaviours and demonstrate accountability with participants

General Case Manager Duties

• Provide on-going case management support to assess progress and ensure treatment plan
• Develop and coordinate individualized care plans addressing short-term and long-term goals in collaboration with participants, interdisciplinary team members and external partners
• Assess an unsheltered person’s needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
• Create and maintain a professional relationship with community members, including boundary setting
• Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
• Work with Involuntary Participants and Participants not capable of consent
• Apply ethics of case management in all participant relationships including confidentiality, self -determination, informed consent and care taking the power differential between caseworker and participant.
• Planning process and intervention with participant
• Identify and provide information and resources to participants including:
• Community resources
• Rent and income assistance
• Mental health resources
• Indigenous organizations
• Establish partnerships with landlords and service agencies, and advocate on behalf of participants
• Identify symptoms of suicide ideation and offer resources and support
• Create environments of cultural safety for participants
• Meet with participants both on-site and in community
• Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
• Maintain accurate and confidential electronic and file records, including statistical data
• Conduct crisis intervention as needed
• Attend program-related community, coalition, and committee meetings

Specialized Duties

Outreach:

• Build effective relationships with encampment residents
• Coordinate with local agencies to provide services that meet the needs of residents
• Contribute to the development of a community that values cultural diversity
• Preferred experience with homeless outreach working with homeless individuals/families; proven ability to access the wide range of homeless services; familiarity with overcoming the barriers homeless people encounter

The Bell Hotel:

• Provide supportive and proactive approach to eviction prevention
• Provide an open and welcoming environment for tenants to share their housing concerns and address tenants housing needs
• Review any client risks or issues and utilize team approach to identify action plan
• Experience with Palliative and after death care
• Experience with Harm reduction in a supportive living environment