Case Manager at NZ Transport Agency Waka Kotahi

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

106548.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory Acumen, Case Management, Compliance Management, Legislative Expertise, Decision Making, Team Collaboration, Adaptability, Knowledge of Te Ao Māori, Understanding of Te Tiriti o Waitangi

Industry

Government Administration

Description

Join a supportive, fun, and energetic team that gets things done. Leadership development and career progression opportunities. Permanent opportunity. Te Whiwhinga mahi | The opportunity We’re looking for a Case Manager to provide technical and legislative expertise, ensuring a fair and firm regulatory system. In this role, you’ll make informed decisions that improve safety and minimise harm to passengers and road users, support and share knowledge with the Safer Commercial Transport teams, and liaise with a range of stakeholders. You’ll be joining a bubbly, collaborative team that values honesty and supports each other, while working in a fast-paced environment where adaptability and quick learning are key. You will find out more about the role here: Position Description We are seeking to appoint at a salary between $96,401 - $106,548 of band unless otherwise agreed, commensurate to skills and experience. Ko koe tēnei | About you Along with being a quick learner, adaptable to legislative changes and new systems, and a supportive team member, you will also bring: Regulatory acumen - certification or relevant experience. Experience handling cases in a regulatory or compliance environment. Case management or compliance management background. Experience with front-facing regulatory roles. Good understanding of legislation and the ability to interpret and apply rules. Energetic, agile, and a great team fit - this is a fast-paced role for someone who can make decisions quickly. You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service. Mō mātou | About Us The Safer Commercial Transport team is responsible for regulating commercial transport operators: from heavy vehicles to small passenger services. We do this by monitoring our sector through audits, reviews and investigations and working with industry to drive best practice. The team regulates transport operators that have been licensed to operate as a transport service. Ka whiwhi koe i te aha | What you will get in return We care about our people and invest in supporting our staff at NZTA. If you join us, you can expect: A supportive working environment Flexible working options A competitive salary package, aligned with your skills and experience 5 weeks annual leave and other great benefits. Ready to take the next step in your career? We’d love to hear from you. Me pēhea te tuku tono | How to apply Please click apply to upload your CV and cover letter detailing your suitability for the role. Rā Katinga | Applications close: 9 October 2025 For further information, email: careers@nzta.govt.nz To be considered for this position you must have a legal right to live and work in New Zealand. Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. Ko wai mātou | About us At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

Responsibilities

The Case Manager will provide technical and legislative expertise to ensure a fair regulatory system. This role involves making informed decisions to improve safety and liaising with various stakeholders.