Case Manager, Office of Student Support at PACIFIC UNIVERSITY

Forest Grove, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

56000.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Diversity, Equity, Inclusion, Communication, Problem-Solving, Collaboration, Critical Thinking, Customer Service, Data Analysis, Crisis Management, Student Support, Assessment Initiatives, Interpersonal Skills, Organizational Skills, Professional Development

Industry

Higher Education

Description

Job Details Job Location: Forest Grove Campus - Forest Grove, OR Position Type: Full Time Salary Range: Undisclosed Description Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice. At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge. Enrollment Management & Student Affairs at Pacific University is dedicated to fostering student development in support of a more just, sustainable, and caring world. Guided by our core values—equity and inclusion, care, community, and learning—we center holistic student wellbeing, cultivate a sense of belonging, and champion equitable practices. As part of this area, the Office of Student Support (OSS) is committed to continuous growth, collaboration, and innovation in service of our students and campus community. GENERAL DESCRIPTION OF POSITION The Office of Student Support (OSS) partners with students to navigate challenges that impact their well-being, safety, or academic success. Grounded in principles of equity, inclusion, and access, OSS provides individualized support, systems coordination, and problem-solving to help students overcome barriers and connect with appropriate resources. The office is dedicated to fostering an inclusive, equitable, and caring environment where all students can thrive, with particular attention to those who have experienced barriers to opportunity or belonging. The OSS Case Manager provides direct intervention and case management for students experiencing significant difficulties, conducting risk and resilience assessments, coordinating care across university systems, and facilitating communication among campus partners. This role ensures students receive timely support, advocacy, and guidance to promote their overall success and persistence needed to thrive at Pacific University and beyond. As a core member of the Undergraduate and Graduate/Professional Care Teams, the Case Manager maintains detailed case records in Maxient, supports effective collaboration among stakeholders, and contributes to outreach and training that strengthen awareness of OSS and the Care Referral process. The Case Manager reports to the Dean of Student Wellbeing and works closely with the Associate Directors for Undergraduate and Graduate/Professional Student Support. Expected Salary Range: $51,000–$56,000 annually, depending on qualifications and experience. ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES: Enhance university systems for early identification and coordinated response to students of concern, fostering campus-wide trust and utilization of the Care Referral process to support student well-being, retention, and persistence. Open and triage Care Referrals to determine risk level, appropriate follow-up, and case ownership, referring to the appropriate OSS staff or partner offices. Evaluate students’ risk and resilience factors (e.g., NaBITA Risk Rubric, violence risk assessments) to identify safety concerns and barriers to wellbeing; collaborate with students and campus partners to implement and monitor intervention plans that reduce risk, foster growth, and support a safe, caring campus community. Maintain accurate and timely case documentation in Maxient, including referral tracking, consultation and meetings notes, follow-up communications, and intervention outcomes, to ensure continuity of care, compliance with institutional and legal standards, and effective coordination across the Care Team. Collaborate with faculty, staff, students, and families to coordinate care, streamline referral processes, and promote equitable student support across the university. Represent the Office of Student Support through outreach presentations, training, and participation on university and divisional committees to build awareness and strengthen campus-wide wellbeing systems. Contribute to prevention and systems-improvement efforts by identifying trends, assessing gaps, and informing policy or program development that enhances student success, resilience, and retention. Partner with the OSS team to collect and analyze assessment data that inform policy, procedures, and systemic improvements for using an equity and inclusion lens. SECONDARY FUNCTIONS: Provide ongoing, non-clinical support to students through guidance, skill development, and proactive interventions related to wellbeing and academic success. This position does not provide confidential counseling or therapeutic services; all clinical care is provided by the Student Counseling Center. Engage in ongoing continuing education opportunities to enhance expertise and contribute to the growth and effectiveness of the Office of Student Support. Annual professional development stipend provided when budget permits. Participate in the Student Affairs on-call rotation with other professional staff, offering consultative or, when necessary, in-person after-hours response to urgent student situations. Serve on University, Divisional, or departmental committees, task forces, and hiring committees, contributing expertise to strengthen student support systems and campus operations. Support key University and Student Affairs events (e.g., Convocation, Commencement, Orientation, Family Weekend) that foster student belonging and engagement. Contribute to strategic planning, goal setting, evaluation, and assessment within the Division of Student Affairs, supporting data-informed decision making and continuous improvement. Perform other related duties as assigned to support the mission and operations of the Office of Student Support and the Division of Student Affairs JOB SCOPE: No budget authority Performs position duties autonomously and under direct supervision of the Dean of Student Wellbeing. Decisions of significant consequence are made in consultation with their supervisor. Oversight of special projects on occasion in collaboration with colleagues within the Office of Student Support and other on-campus and off-campus colleagues. Decisions are made within specific OSS policies and procedures, University policy guidelines, and in compliance with applicable laws, rules, and ethical standards. This is an in-person position with limited remote work that is only permitted with prior approval by the Dean of Student Wellbeing. This position’s primary office is located on the Forest Grove campus, with occasional scheduled hours on the Hillsboro campus, while providing virtual support to students across all locations. SUPERVISOR RESPONSIBILITY This position by and large does not have direct supervisory responsibilities. There may be occasional oversight, guidance, or task-specific oversight to student workers, interns, or temporary staff. Qualifications REQUIRED EDUCATION AND EXPERIENCE Master’s degree in Higher Education, Social Work, Counseling, or closely related field completed prior to start date. Experience with case management or closely related activity (i.e., such as mental health counseling). Demonstrated ability to work effectively with individuals from diverse backgrounds and lived experiences, with a focus on fostering inclusion and belonging. REQUIRED QUALIFICATIONS Proven experience and demonstrated commitment to diversity, equity, inclusion, and intercultural responsiveness. Proven ability to build rapport, trust, and collaborative relationships with students, colleagues, administrators, and university partners from diverse backgrounds and lived experiences. Excellent interpersonal, verbal, and written communication skills, including clear, concise writing with attention to detail, and effective listening, paraphrasing, and questioning appropriate to the age and developmental level of the individual served. Strong customer service skills and the ability to communicate effectively with a broad and diverse population in a culturally responsive manner. Demonstrated critical thinking and problem-solving skills, including the ability to apply an equity lens, make sound decisions within established guidelines, and take responsibility for resolving challenges. Capacity to work both independently and collaboratively, exercising sound judgment, humility, and integrity in alignment with University policies, strategic vision, and divisional goals. Ability to manage multiple projects and priorities, track and analyze data accurately, meet deadlines, adapt to changing needs in fast-paced environments, and maintain a high level of professionalism and teamwork. Experience supporting assessment initiatives such as needs assessments and outcome evaluations. Proficiency with standard office technologies, including word processing, spreadsheets, email, and electronic databases or platforms. Demonstrated adherence to legal and ethical privacy standards, including FERPA and other applicable mandates. Maintains professional appearance and conduct appropriate to the role. Demonstrates commitment to ongoing learning and growth, including asking questions, acknowledging mistakes, and seeking guidance when needed. PREFERRED QUALIFICATIONS 1-3 years experience providing higher education case management and/or student support services in a higher education setting. Demonstrated ability to manage crisis situations and/or training in conflict-resolution and de-escalation techniques. Knowledge and experience engaging in non-clinical suicide risk assessment (Columbia-Suicide Rating Scale Screener), violence risk assessment or threat assessment (e.g., WAVR-21), risk management and violence prevention strategies and approaches in a university setting. Knowledge of higher education law (including Title IX, Clery Act, Campus SaVE and VAWA), federal regulations impacting students and student records (including FERPA, HIPAA, and Section 504), and current legal issues in higher education. Knowledge of mental health and well-being needs, student development theory and common presenting concerns typically encountered by college students. Experience using case management software and performing administrative tasks in databases. Ability to provide bilingual or multilingual skills, especially in Spanish Familiarity with institutional research, assessment practices, or data-informed decision-making WORKING CONDITIONS Work Setting: This is a full-time, in-person (not remote) position based on the Forest Grove campus. Ability to travel between Forest Grove and Hillsboro campus as necessary to effectively serve our community. Typical office environment and is not substantially exposed to adverse environmental conditions (i.e., typical office environment) Schedule Expectations: Standard weekday hours (Monday–Friday, 9-5), this position requires that you maintain availability through the end of the business day or until work can be handed-off to our after-hours support folks on-campus Occasional evening and/or weekend hours required for outreach or event programming. Overtime may be required depending on operational needs Travel Requirements: Minimal travel required Ability to travel between our Forest Grove and Hillsboro campuses, as necessary Physical Requirements: Primarily sedentary work – involves sitting most of the time with some light work involving lifting up to 20 pounds to assist with office operations. The role also requires regular communication (e.g., talking, listening, and typing) and use of standard office technology, with or without reasonable accommodation. Application: Please submit application materials electronically through PayCom, our Human Resources Information System. Your application should include a cover letter that addresses your relevant experiences, curriculum vitae, and names and contact information for three (3) professional references. Application materials will be screened and interview candidates will be selected and notified by email. The hiring process normally consists of two interviews. All applicants will be notified once the position is filled. Employment is contingent upon a successful background check and eligibility to work in the United States from the U.S. Citizenship and Immigration Services. Hiring Timeline: The hiring committee will begin reviewing applications in early November 2025 and will continue to review applications on a rolling basis until the position is filled. Position start date as soon as possible. If additional questions arise, please do not hesitate to contact the hiring manager Lindsey Blem, Dean of Student Development and Campus Living at lindseyb@pacificu.edu. APPLICATION PROCESS To apply, please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment. Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed. Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States and completion of a background check. At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees. We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed. COMPENSATION AND BENEFITS We offer a comprehensive benefits package for qualifying employees. Current benefits include: Generous paid time off (for vacation, holidays—including winter break—and sick leave) Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction) Comprehensive dental and vision plans Annual 9% retirement contribution after one year of service with no match required Free mental health appointments Tuition remission for employees and their dependent child(ren) who meet eligibility requirements Employer-paid life, short-term disability, and long-term disability insurance On-campus benefits, including free access to our sports facility and library Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes) EQUAL OPPORTUNITY EMPLOYMENT Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups. NOTICE OF NONDISCRIMINATION POLICY Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at provost@pacificu.edu.

Responsibilities

The Case Manager provides direct intervention and case management for students facing significant difficulties, ensuring they receive timely support and advocacy. This role involves conducting assessments, coordinating care, and facilitating communication among campus partners to promote student success.