Case Manager (OTP Care Navigator) at Evergreen Treatment Services & REACH

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

36.05

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Care Coordination, Motivational Interviewing, Harm Reduction, Outreach, Crisis De-escalation, Interpersonal Communication, Documentation, Time Management, Professional Boundaries, Conflict Resolution, Microsoft Office Suite, Patient Advocacy, Multitasking, Electronic Health Records, Telehealth Chaperoning

Industry

Hospitals and Health Care

Description

Description Job Title - OTP Care Navigator Location - Seattle Clinic and Orca Center Compensastion - $36.05/hour ($75,000/annual) Schedule - M-F 6 AM - 2:30 PM Work at Evergreen Treatment Services and make a difference in our community! ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values. Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work. This dynamic position plays an important role in helping ETS accomplish our mission! Job Summary: The OTP Care Navigator provides outreach, engagement, case management, and care coordination to adults experiencing behavioral health challenges, homelessness, and substance use disorders. Operating primarily from an external agency site (ORCA Center/DESC) alongside ETS’s Outreach team, the Care Navigator builds trusting relationships with participants to identify needs and goals, offering ongoing support to improve stability and quality of life. The nature of this position is fast-paced, requires considerable multitasking, and involves exceptional interpersonal skills. The position also requires regular interaction with the executive team, employees and external stakeholders. The OTP Care Navigator will be an integral member of a multidisciplinary team providing care coordination to a population of patients who are often subjected to stigma. All team members are encouraged to foster a welcoming, non-judgmental environment that promotes interventions that can reduce harm, improve engagement, and “meet patients where they are.” Services are delivered through a harm reduction lens and motivational interviewing techniques, with sensitivity to chronic, debilitating, or terminal health conditions. A key responsibility of this role is to support participants transitioning from ORCA Center care by helping them connect with the Opioid Treatment Program (OTP) that best aligns with their individual needs, preferences, and recovery goals. Assists in completing the New Patient Orientation group Monitor new participant missed medication dispensing appointments (missed doses) within their first 90 days of treatment and contact participant when they are missing services dispensing for the purpose of encouraging treatment engagement. Document these encounters in the participant's electronic treatment file and consult with the participant's treatment team Collaborative Team Duties: Communicate with the Medical Provider regarding communication from outside agencies. Register prospective participants for treatment services, coordinate and complete intake assessments for participants for services at ETS. Telehealth equipment chaperone during intake with a remotely located Medical Provider. Coordinate with partner OTPs in WA state to facilitate care and coordination for participants, to include transporting participants. What you contribute to this role – Responsibilities: Build Trusting Relationships Develop rapport and trust with participants through respectful, consistent outreach and participant-centered engagement practices that honor each participant’s autonomy, dignity, and lived experience. Conduct Targeted Outreach Provide direct outreach within partner agency locations, with a focus on engaging underserved and high-barrier populations. Use a harm reduction approach to meet participants where they are, both physically and in their recovery journey. Coordinate Care Across Systems Develop and maintain strong working relationships with partner agencies, healthcare providers, and community-based programs to ensure coordinated, holistic care for participants. Advocate for Participant Needs Actively advocate for participants within various service systems to reduce barriers, promote access, and ensure continuity of care that aligns with their goals and preferences. Note: New and/or different duties and responsibilities may be assigned to this job at any time. Requirements What you bring to this role – Qualifications: Education and/or Relevant and Lived Experience (if applicable): Four years of college-level coursework in a relevant academic area and one year of appropriate experience or equivalent education/experience. A Bachelor of Arts/Science in Psychology, Social Work, Sociology, or other relevant academic areas is required. Must be able to complete a criminal background check. Experience working with individuals experiencing homelessness, substance use disorders, and/or behavioral health challenges. Valid Driver’s License Knowledge and Skills: Strong interpersonal skills with the ability to build trust and rapport across diverse populations. Proficiency in motivational interviewing and harm reduction principles. Ability to navigate complex systems of care and advocate effectively for participant needs. Comfortable working in community-based settings and partner agency locations. Skilled in documentation, time management, and maintaining professional boundaries. Strong interpersonal skills and verbal/ written communication skills. Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently. Dependable, able to work under pressure, receptive to change, willing to learn, cooperative approach to problem solving. Flexible team player, with excellent attention to detail. Ability to maintain confidentiality and use discretion when handling highly sensitive information. Ability to set boundaries, resolve conflict and de-escalate issues. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change. Additional Essential Information: Physical Conditions and Requirements: The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically. The employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb, balance, or stoop; rarely to crouch or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision, and the ability to adjust focus. The noise level in the work environment is moderate. Equipment Used: Computer/laptop, photocopier, fax machine, phone Agency vehicle Inclusivity and Reasonable Accommodation: Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process. keywords: case manager, OTP, nonprofit, case management, care navitation, harm reduction, public health, community health, outreach, opioid treatment program, seattlejobs, seattle Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role! Key Benefits: · Medical and Dental benefits, as well as voluntary Vision benefits. · 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. · Basic Life/ADD/FSA tax saving accounts for health and dependent care. · Employee Assistance Program (EAP), voluntary long-term disability coverage. · Vacation (2 weeks/year, access at 6 months) · Sick leave (24 days/year, access at 30 days). · Mental health leave (12 days/year, access at 30 days). · Holidays (12 days/year) and one Floating Holiday per year. Exceptional Perks: · Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. · Transportation stipend or pass and mileage and parking reimbursement when traveling for work. · License renewal reimbursement and tuition/training assistance. · Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. · Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). · Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping. · Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term. Explore Working at ETS and Apply for This Position! · To learn more about ETS, visit our website at www.evergreentreatment.org. Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

Responsibilities

The OTP Care Navigator provides outreach, case management, and care coordination for adults facing behavioral health challenges and substance use disorders. The role focuses on building trusting relationships to help participants transition into Opioid Treatment Programs and improve their overall stability.