Case Manager-P/T Psychiatric Case Manager Bilingual (English/Spanish) at TriCity Family Serivces

Geneva, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

23.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual English/Spanish, Intake Assessment, Care Coordination, Medication Management, Electronic Medical Records, Patient Scheduling, Vital Signs Collection, Cultural Sensitivity, Microsoft Office Suite, Customer Service, Administrative Support, Clinical Documentation

Industry

Mental Health Care

Description

Description ***$2,000 Sign-on Bonus*** The Psychiatric Case Manager-Bilingual (English/Spanish) provides intake assessment, care coordination, and administrative support services within a dynamic community mental health clinic. This position serves as a liaison between clients, families, psychiatrists, and clinical staff to ensure continuity of care, timely access to psychiatric services, and effective follow-up related to medications and treatment needs. The role requires bilingual proficiency, cultural sensitivity, strong communication skills, and the ability to work collaboratively within a multidisciplinary clinical team. Requirements · Conducts intake assessments and provides referral and linkage services to clients and families · Provides assistance and coordination support to the psychiatric and clinical teams · Contacts and follows up with clients and/or parent/guardians regarding appointments, medications, and treatment coordination · Communicates with psychiatrists and pharmacies to facilitate medication management and refill requests · Obtains height, weight, pulse, and blood pressure at the start of psychiatric appointments and records information in the client’s case record · Completes billing slips when applicable · Completes Medication Administration Consent Forms for schools upon request of parent/guardian · Maintains accurate and timely documentation in the electronic medical record (EMR) system · Provides back-up support to reception staff as needed, including answering phones, greeting/checking in clients, and accepting fee payments · Demonstrates sensitivity to cultural differences and maintains client confidentiality at all times · Other duties as assigned Qualifications: To successfully perform this role, an individual must competently fulfill all essential responsibilities. The requirements listed represent the knowledge, skill, and ability required for the Psychiatric Case Manager-Bilingual (English/Spanish) position. Reasonable accommodations will be made for individuals with disabilities to perform the essential functions. · Strong organizational skills and ability to manage multiple tasks efficiently. · Excellent verbal and written communication skills. · Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software. · Must be comfortable using computers, electronic medical records (EMRs), and telehealth platforms. Ability and willingness to learn and adapt to new systems and technologies as needed. · Professional and courteous demeanor with a customer service-oriented mindset. · Ability to handle sensitive and confidential information with discretion. · Strong attention to detail and accuracy in data entry and record-keeping. · Self-motivated and able to work both independently and as part of a team. · Experience with scheduling and office coordination preferred. Education and Experience: A high school diploma with a Medical Assistant Certificate or equivalent is required. Bachelor’s degree in a mental health-related discipline or healthcare administration is preferred. Language Skills: Strong interpersonal, oral, and written communication skills are essential. Bilingual proficiency in Spanish and English is required.

Responsibilities

The Psychiatric Case Manager coordinates care between clients, families, and clinical staff while performing intake assessments and medication follow-ups. They also handle administrative tasks, including recording patient vitals and maintaining electronic medical records.