Case Manager (Part-time) at Hireframe

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Customer Service, Communication Skills, Organizational Skills, Detail-Oriented, Remote Work, Cryptocurrency, Digital Assets, Cybersecurity, Fintech, Fraud Recovery

Industry

Staffing and Recruiting

Description

We’re seeking a Case Manager to join an early-stage cybersecurity startup tackling one of the fastest-growing forms of digital crime—authorized fraud. The company’s mission is to protect consumers from scams and help them recover lost funds across both traditional banking and the crypto ecosystem. Partnering with leading financial institutions and crypto platforms, it delivers real-time scam intelligence and recovery support. With a high-profile pilot launching with a major crypto trading platform, the Case Manager will be on the front line of the scam recovery operation—managing intake, gathering accurate information, and providing timely updates and empathetic support to affected users. This is a part-time position that only requires Saturday and Sunday work. Responsibilities Monitor and manage incoming requests for assistance for potential scams. Collect all required information from customers and ensure it is complete and accurate. Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed. Coordinate internally with your crypto investigation experts to move cases forward. Document case progress and ensure timely resolution. Work UK business hours. Excellent verbal and written communication skills in English. Strong organizational and detail-oriented mindset. Comfortable working independently in a remote, startup environment. Prior experience in support, customer service, or case management. Interest or familiarity with cryptocurrency and digital assets is a strong plus. Experience in cybersecurity, fintech, or fraud recovery is a bonus. Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on: Instagram Facebook LinkedIn YouTube Visit our website: www.hireframe.com Tune in to our What Worked podcast Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.

Responsibilities

The Case Manager will manage incoming requests for assistance related to potential scams and provide timely updates and empathetic support to affected users. They will document case progress and coordinate with crypto investigation experts to ensure timely resolution.