Your new role

This role focuses on supporting injured people throughout their recovery journey by providing guidance, coordinating support services, and ensuring a positive claims experience.

• Deliver exceptional customer service and support throughout the claims journey.
• Manage a portfolio of claims with the guidance and support of your leaders.
• Build strong relationships with customers and stakeholders to support recovery outcomes.
• Coordinate with doctors, treatment providers and solicitors throughout the claims process.
• Develop and implement effective case management plans within legislative and compliance timeframes.
• Use your problem-solving, negotiation and decision-making skills to achieve positive claim outcomes.
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About You

• Experience in insurance, claims, case management, customer service or a similar environment.
• A genuine passion for helping people and delivering a positive customer experience.
• Strong communication and relationship-building skills.
• Resilient, adaptable and able to remain effective in a fast-paced environment.
• Strong organisational skills and the ability to prioritise competing tasks.
• A proactive approach to problem-solving and finding practical solutions.