Case Manager at QBE Insurance Group

Darwin, , Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Claims Management, Customer Service, Data Privacy, Detail-Oriented, Emotional Awareness, Insurance Policies, Problem Solving, Risk Assessments, Standards Compliance

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Darwin Permanent, full time position The opportunity We currently have a permanent full-time opportunity to join our Workers Compensation Claims Business as a Case Manager. In this role, you will play an integral part in providing superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases. As a Case Manager you will take pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change, and resilient when facing challenges. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role As a Case Manager, you will be responsible for: Contact with stakeholders through case conferencing, claims reviews and on-site visits. You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database. Provide support and guidance to injured people throughout their claim. Build and maintain strong relationships with customers. Work in a fast-paced and dynamic work environment; and Provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives. About you To be successful in this role, you will bring: A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims. An engaging and courteous phone manner with the ability to type and talk concurrently. The ability to build rapport and provide timely solutions and recommendations with diverse customers. Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment. Strong computer and numeracy skills with the ability to pick up new systems quickly. Previous experience in customer service, administration and/or operational roles An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all area. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Claims Management, Claims Settlement, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Emotional Awareness, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 17/01/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. Learn more about QBE Careers today.

Responsibilities

As a Case Manager, you will be responsible for managing claims, providing support to injured individuals, and ensuring compliance with legislative codes and company policies. You will also build and maintain strong relationships with customers while managing a client portfolio.