Case Manager at QBE Insurance Group

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Assertive Case Management, Customer Outcomes, Stakeholder Management, End-to-End Claims Process, Clinical Information Analysis, Strategy Development, Compliance Timeframes, Resilience, Decisiveness, Problem-Solving, Prioritization, Empathy, Analytical Thinking, Critical Thinking, Risk Assessments, Sound Judgment

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Permanent Role Full-time hours Hybrid Working Location Canberra The opportunity Join our high-performing Workers Compensation Claims team in Canberra and take ownership of a dynamic portfolio of personal injury claims. We’re looking for a decisive and driven professional who thrives in a challenging, fast-paced environment and is ready to make an impact. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role As a Case Manager, you’ll take charge of managing complex claims with confidence and precision. You’ll apply your strategic thinking and problem-solving skills to deliver outcomes that support injured individuals in returning to work. This role demands initiative, resilience, and the ability to navigate competing priorities with ease. The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. Responsibilities include: Champion customer outcomes through assertive case management. Build and maintain strong relationships with customers by guiding and assist them through their recovery. Maintain good client relationships with stakeholders and provide clear and timely communication. Own the end-to-end claims process with the guidance of your leaders. Identify and act on clinical information to develop effective strategies. guided by legislative and compliance timeframes. Operate independently while contributing to a high-performance team culture. About you You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Ideally you will have experience within the insurance industry (managing claims or personal injury management) or you may have a background in health or have experience in a similar environment. In addition: Be customer-focused, caring, and empathetic over the phone Be resilient, decisive, and empowered Ability to find solutions and create plans to address challenges Ability to organise and prioritise work effectively Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 31/03/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The Case Manager will take charge of managing complex Workers Compensation claims with confidence, applying strategic thinking to support injured individuals in returning to work. Responsibilities include championing customer outcomes, guiding recovery, maintaining stakeholder relationships, and owning the end-to-end claims process.