Case Manager-Registered Practical Nurse Social Worker, RT, OT at Indwell

Hamilton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

68500.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Community Services, Health Promotion, Advocacy, Interdisciplinary Collaboration, Cultural Safety, Trauma-Informed Care, Mental Health, Addictions, Documentation, Resource Development, System Navigation, Person-Centered Approach, Problem-Solving, Communication, Teamwork

Industry

Civic and Social Organizations

Description

Come Build Hope and Homes with Us! Case Manager - Full-Time Permanent Registered Practical Nurse, Registered Social Worker, Recreation Therapist, Occupational Therapist (START) Hamilton Apartments Program – Hamilton, ON Salary: $: $52,200- $68,500 Closing Date for Applications: December 19, 2025 Position Description: Reporting to the Program Supervisor and working with the Short-Term Assistive Response Team (START) within Indwell’s Hamilton Apartments Program, as a registered health professional (registered practical nurse, social worker, recreation therapist, occupational therapist or other registered health professional) you will be responsible to provide tenants with short-term case management supports that help them navigate community and social services, connect them to appropriate community referrals, and build capacity to self-manage physical and mental health needs. As a START team member, you will assist in assessing tenant need, care planning, compiling community and social service resources in the Greater Hamilton Area (GHA), coordinating care, documenting, and completing a full referral process to a variety of mental health, addictions, physical health, physical therapy, recovery, vocational therapy, and psychosocial development needs. What matters to you? Being passionate about innovation in supportive housing to help further develop practice paradigms within a forward-thinking and rapidly growing organization. Joining a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives. About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1300 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model Hours of Work: 40 hours per week, Monday-Friday. Flexibility is required to meet program needs. Participation in the on-call schedule is required; generally, 1 week every 10-12 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week and responding to urgent matters. WHAT YOU WILL BE DOING: Interdisciplinary Team Collaboration - Partner with other program staff from multiple disciplines in a participatory, collaborative, and coordinated approach to shared decision-making around case management and referrals On-site Support - Work within a team in on-site, in-home assessments and interventions to support long-term stable housing through effective holistic supports Short-term Intensive Case Management – Utilizing various asset-based and person-centered frameworks to create and manage care plans with tenants Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e., cultural safety, anti-racist and anti-oppressive practice, trauma-informed care, etc.) Health Promotion and Advocacy - Enabling tenants to build capacity to self-manage their health and related concerns, connect tenants to appropriate community and social service supports for health promotion and maintenance, and educate tenants on system navigation and self-advocacy skills and resources within healthcare and community and social services Education, Resource Development, and System Navigation – Compiling up-to-date resources on community and social services in the GHA and surrounding regions, facilitating information sessions and workshops for tenants on various public health and community and social service topics WHAT YOU WILL BRING: Degree in Social Work, Diploma in Nursing (RPN), Recreation Therapy, Occupational Therapy or a related discipline with a focus on mental health, addictions, or disability. Registered with a regulated college of professionals or willing to get registered for that discipline Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs A background working with individuals who have serious mental illness, addictions, developmental services, or other specialized needs using a person-centered & trauma-informed approach. Knowledge of serious mental illness, addictions, concurrent disorders, dual diagnosis, mental health and legislation. Familiar with the community and social services available in the Hamilton area is required. Working collaboratively with internal & external partners. Partnering with tenants to develop and implement individualized care plans that support health self-management, connection to community and healthcare services, and navigation of social systems. Lead the development of coordinated care planning with internal and external supports. Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records. Must demonstrate a warm, sensitive, and caring approach in working with tenants while maintaining appropriate professional boundaries. Having strong initiative, communication, and problem-solving skills with the ability to work independently, be flexible and responsible. Promoting the values, vision, and mission of Indwell through positive communication, collaborative decision-making, and active participation in team and agency meetings. Adhering to all applicable policies, procedures, and regulatory requirements. A harm reduction and trauma-informed lens, seeking to uphold the health and wellness of individuals as well as the community A valid “G” class driver’s license with own vehicle We want you to thrive: Vacation: 3 weeks 15 days paid with 8 HEAL days (sick and personal appointments) per year Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long-term disability Employee Assistance Program- primary care and professional consulting services Group RRSP: Indwells contributes 5% of salary New Staff Orientation Days Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST) Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Inspired to JOIN OUR TEAM, we invite you… To APPLY: Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified. Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act. Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

Responsibilities

The Case Manager will provide short-term case management supports to tenants, helping them navigate community and social services. Responsibilities include assessing tenant needs, care planning, and coordinating care with various health and social service resources.