Case Manager at Safe Berks

Reading, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

19.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trauma-Informed Care, Case Management, Crisis Intervention, Safety Planning, Advocacy, Active Listening, Communication Skills, Goal Planning, Referral Coordination, Electronic Record Keeping

Industry

Civic and Social Organizations

Description

Description Position Title: Case Manager Employment Type/Hours: Full-time, 40 hours per week Tuesday-Saturday 7a-3p Supervisor: Crisis Services Supervisor Department: Crisis Services Department FLSA Status: Non-exempt FLSA Exemption Test: N/A Starting Salary/Hourly Rate: $19.00/hour Last Updated: 06/23/2026 Our Mission Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression. Our Values SAFETY We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence. RESPECT We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them. EMPOWERMENT We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make necessary change and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents and culture and we celebrate this success. EDUCATION We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us. HOPE We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being. Equity and Inclusion Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Position Standards Position Standards 1. Direct Service Delivery Standard a. Employee demonstrates a commitment to exceptional service for all individuals seeking assistance from Safe Berks and does so in a manner that is trauma-informed and in line with agency values of safety, respect, empowerment, education, and hope. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good decisions within the boundaries of their position expectations. 2. Conduct and Behavioral Standard a. Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a calm demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are able to be flexible and understand and balance others diverse views and beliefs. 3. Essential Skills Standard a. Employee has strong communication skills, which are essential to the work of an advocate. They express oneself clearly and effectively when speaking and writing. Employee practices active listening by facilitating two-way communication and ensures that information is understood by all parties. They share information in a timely manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance. Essential Duties & Responsibilities (includes but is not limited to the following): Essential Duties & Responsibilities (includes but is not limited to the following): Meet with survivors, their children, and pets upon entry into the Emergency Shelter Program. Provide ongoing quality trauma-informed case management services to survivors, their children, and pets, in an emergency shelter program. Develop goal plans that regularly assess the needs, safety, and well-being of the survivor as well as those of their children/pets. Assist survivors with exploring/establishing/maintaining a continuum of services including but not limited to employment, other eligible income, budgeting skills, school enrollment, childcare, pet care, connections to medical, mental health, and substance use disorder resources as applicable, veterinarian care, education for basic living/ parenting skills, locating/securing permanent housing. etc. Provide referrals and assistance with connecting to all available Safe Berks services and community resources. Initiate referrals for school age children to the IU under the McKinney-Vento Act, when appropriate. Assist survivors and their children with safety planning, identifying supports, and goal planning. Coordinate exit plans for survivors, their children, and pets leaving the emergency shelter program. Explore community resources and develop/strengthen community partnerships with other social service agencies. POSITION DESCRIPTION Maintain accurate and comprehensive case notes and electronic records in accordance with agency standards. Attend and actively participate in individual/group supervision and staff meetings. Crosstrain with Crisis Hotline & Intake Advocates. Crosstrain with Residential Services Advocates. All other duties as determined by department director. To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions. Requirements Educational & Experience Requirements: 1 – 3 years’ experience working in the Human Services field or performing advocacy work • Prior experience providing case management to underserved communities required • Associate's degree in human services or related field preferred. A degree can be substituted for equivalent and relevant employment experience. • High school diploma or equivalent degree required Essential Physical Requirements: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals to perform the essential functions. Other Requirements: Completion of a background check request; FBI, State Police, and Child Abuse Clearances obtained within required timeframe under Act 153 through agency vendor • Successful completion of required Advocate Training provided by agency • Valid driver's license, current vehicle registration, acceptable driving record, and PA Minimum Liability insurance coverage of $15,000 Bodily Injury per person / $30,000 Bodily Injury per accident and $5,000 Property Damage, or $35,000 Combined Single Limit, if your position requires operating a personal or organization owned vehicle. Safe Berks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Safe Berks complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training. If you have any questions about open job opportunities please contact Mindy Peiffer, Human Resource Manager, at Mindyp@SafeBerks.org.

Responsibilities

Provide trauma-informed case management and safety planning for survivors of domestic violence and sexual assault in an emergency shelter. Coordinate essential services, develop goal plans, and maintain comprehensive electronic records for clients and their dependents.