Case Manager - Self-Insurance (Hybrid) at Gallagher

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Injury Management, Workers Compensation, Administrative Skills, Customer Service Skills, Claims Management, Communication Skills, Stakeholder Engagement, Problem Solving, Empathy, Teamwork, Attention To Detail, Organizational Skills, Time Management, Negotiation Skills, Conflict Resolution, Data Analysis

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role Due to recent business growth, we are currently seeking a Case Manager to join our Self-Insurance team on a permanent full-time basis with flexibility of a hybrid approach with WFH and in the Sydney CBD or Parramatta offices. We are also open to receiving applications from Case Managers seeking fully remote work as well as offering the flexibility of a 9-day compressed working fortnight or a monthly RDO. Reporting to the Team Manager, you will ensure all customers receive the support and guidance they require for injured workers to make a safe and sustainable return to work through the effective support to the claims and premium operations. How you'll make an impact You will add value to Gallagher Bassett across the following: Support Employers and Injured Workers with recovery, medical and return to health Support the achievement of sustainable recovery and treatment outcomes Deliver high quality customer service towards all parties Working closely with internal/external stakeholders, medical professionals and ORP’s throughout the injured workers recovery journey Working collaboratively with all stakeholders, such as medical professionals to facilitate positive outcomes which can lead to injured workers being able to self-manage their injury Undertake other claims administration functions as required to ensure the claim is managed in line with SIRA requirements Review ongoing entitlements in line with the appropriate State or Federal legislation and claims guidance material Participating in internal / external stakeholder meetings and claims reviews About you We’re interested in hearing from people who possess: Basic knowledge of Personal Injury Management concepts relating to Workers Compensation Scheme in NSW Administrative and Customer Service skills Claims Management / Workers Compensation experience (desirable) Tertiary qualifications in an appropriate discipline and/or demonstrated experience (desirable) Industry specific qualifications (desirable) If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! A brief overview on GB Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 2000 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The Case Manager will support employers and injured workers in their recovery journey, ensuring effective claims management and compliance with relevant legislation. They will collaborate with various stakeholders to facilitate positive outcomes for injured workers.