Case Manager at Serco Plc

Ōtara-Papatoetoe, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Rehabilitation, Communication Skills, Cultural Competence, Report Writing, IT Skills, Stakeholder Liaison, Community Engagement, Understanding Of Te Tiriti O Waitangi, Motivational Skills, Behavioral Change, Team Collaboration, Defensible Practice Decisions, Knowledge Of Tikanga Māori, Kaupapa Māori

Industry

Facilities Services

Description

Serco is a place where you can grow Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Competitive salary and benefits package Ongoing training and professional development Career pathways in a global organisation Staff discounts with selected retailers Free onsite parking Free safety, medical and mental health support via Sonder Make an impact at Serco As a Case Manager at Auckland South Corrections Facility (ASCF), you’ll provide end-to-end case management to support safer communities. You’ll assess rehabilitation and reintegration needs, develop and monitor individual management plans, and work directly with the men in our care to motivate meaningful, lasting change. This is a full-time position, reporting to the Principal Case Manager, and based in Wiri, Auckland. As a Case Manager in the ASCF team, you’ll make a positive impact by: Assessing prisoner needs using specialist tools like SDAC-21 Developing and reviewing Prisoner Management Plans in line with best-practice standards Delivering brief interventions and motivating positive behavioural change Chairing case conferences and coordinating rehabilitation and reintegration activities Preparing Parole Board reports and attending hearings where required Collaborating with Reintegration Officers, Probation Officers, and community partners Serco is a place for you To be successful in this role you’ll have: Knowledge and experience working effectively with Māori and Pasifika people A warm, empathetic, and non-judgemental style with strong communication skills Understanding of Te Tiriti o Waitangi and related contemporary issues Strong written and IT skills, with the ability to make defensible practice decisions A relevant tertiary qualification (e.g. Psychology, Criminology, Social Work) Experience that will support your success could include: Background in rehabilitative services, allied health, psychology, or social work Knowledge of case management and reintegration practices Experience working with prisoner groups such as Māori, Pasifika or youth Exposure to the criminal justice or broader human services sector Community engagement and stakeholder liaison experience Understanding and application of Tikanga Māori and Kaupapa Māori in custodial settings Please note: You’ll need to maintain Ministry of Justice and NZ Police vetting clearances Authorisation/clearance by the NZ Department of Corrections may be required In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pasifika, LGBTQI+, veterans and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Impact a better future at Serco.

Responsibilities

As a Case Manager, you will provide end-to-end case management to support safer communities, assessing rehabilitation and reintegration needs, and developing individual management plans. You will work directly with prisoners to motivate meaningful, lasting change.