Case Manager at The Salvation Army

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Client Assessment, Social Services, Community Development, Trauma-Informed Care, Strengths-Based Approaches, Collaboration, Individualized Case Plans, Flexibility, Adaptability

Industry

Non-profit Organizations

Description

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position Title: Case Manager Location: Ashmore – Homelessness, Social Mission Status: Max Term – 12 Months Hours of Work: Weekend Work and Nights / On Call Roster Classification: SCHADS – Crisis Level 2 / Community Level 4 Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the Role Provide comprehensive case management support across both community and residential settings to help clients achieve housing stability, enhance social inclusion, and build the confidence and skills needed to sustain their tenancies and live fulfilling lives. Deliver person-centred support grounded in resilience, trauma-informed, and strengths-based approaches, working collaboratively with the broader team to ensure integrated services that reflect The Salvation Army’s vision, mission, and values. Ensure all service delivery aligns with national and state strategic priorities and follows the National Homelessness Stream Model of Care. How You Will Make an Impact Build effective, empowering relationships with clients that promote self-determination and active participation. Provide case management services in line with TSA models and practice standards. Conduct thorough assessments, including identification of needs, risks, and vulnerabilities. Continuously assess client circumstances, presenting issues, and support needs from intake through to exit. Work collaboratively with clients to develop individualised case plans that outline interventions, goals, and strategies to overcome identified barriers. Support clients to actively engage in and implement their case plans. Participate in regular supervision, case review meetings, and ongoing professional development activities. Demonstrate flexibility and adaptability in response to changing needs and circumstances. Participate in the on-call roster. Be available for nights and weekend work as required. What You Will Bring A degree in social work, welfare, community development, or a related discipline OR extensive experience and sector knowledge gained through relevant roles, training, and professional development. Demonstrated experience in social services, including client assessment and case management. A current Working With Children Check (QLD Blue Card). A current Driver’s Licence. What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Provide comprehensive case management support to help clients achieve housing stability and enhance social inclusion. Work collaboratively with clients to develop individualized case plans and support their implementation.