ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Title: Case Manager
Department: Homelessness, Social Mission
Location - Southport
Employment Type: Full-Time | 12-Month Max Term
Classification: SCHADS – Crisis Level 2
Why this role matters:
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the role:
As a Case Manager, you will deliver tailored case management support in both community and residential settings.
Your focus will be on helping individuals achieve housing stability, enhance social inclusion, and build self-reliance so they can sustain tenancies and lead fulfilling lives.
How You Will Make an Impact:

In this role, you will:

• Play a key role in aligning service delivery with the National Homelessness Stream Model of Care, ensuring best practice standards for the individuals we support, our partners, and the broader community.
• Build strong, supportive relationships with clients that promote self-determination and active participation.
• Provide comprehensive case management in line with TSA’s frameworks and best practice principles.
• Conduct detailed assessments to identify individual needs, risks, and vulnerabilities.
• Maintain ongoing evaluation of client circumstances from intake through to program exit.
• Collaborate with clients to develop tailored case plans that outline strategies to meet their goals and overcome challenges.

What You Will Bring:

• A degree in Social Work, Welfare, Community Development or related field or demonstrated experience in a social services environment, particularly in client assessment and case management.
• Availability to participate in an on-call roster and to work nights/weekends as required.
• A current Working with Children Check (QLD Blue Card).
• Current First Aid Certificate (if designated as a first aider).
• A valid Driver’s Licence.

What we offer:

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us:
The Salvation Army (Salvos) is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply:
Join a compassionate, mission-driven team making a real difference in the lives of those experiencing homelessness.
Please submit your resume and cover letter detailing your alignment with the role’s requirements. Together, we can create lasting change and build a more inclusive and compassionate community.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• Play a key role in aligning service delivery with the National Homelessness Stream Model of Care, ensuring best practice standards for the individuals we support, our partners, and the broader community.
• Build strong, supportive relationships with clients that promote self-determination and active participation.
• Provide comprehensive case management in line with TSA’s frameworks and best practice principles.
• Conduct detailed assessments to identify individual needs, risks, and vulnerabilities.
• Maintain ongoing evaluation of client circumstances from intake through to program exit.
• Collaborate with clients to develop tailored case plans that outline strategies to meet their goals and overcome challenges