Case Manager at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Work, Community Services, Youth Services, Homelessness Support, Emotional Resilience, Trauma-Informed Care, Communication Skills, Teamwork, Client Advocacy, Assessment, Case Management, Crisis Intervention, Relationship Building, Service Improvement, Client-Centered Planning

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Case Manager – Youth Services Make a lasting impact in the lives of young people and families at risk of homelessness. At The Salvation Army Australia, we believe in walking alongside people in their most vulnerable moments, offering support, dignity, and hope. We're seeking a passionate Case Manager to join our Youth Services team, delivering high-quality, client-led support to young people (aged 16–25) and families with children who are at risk of or experiencing homelessness. About the Role As a Case Manager, you’ll develop meaningful relationships with clients, working collaboratively to create personalised case plans that empower them to achieve their goals. You'll work in both refuge and outreach settings, providing ongoing assessment, referrals, and advocacy, all within a trauma-informed and psychologically safe environment. Reporting to the Client Services Coordinator, this is a fixed-term full-time position, contracted until October 2026, based in St Kilda, VIC. Compensation is in accordance with SCHADS Award Level 5. Key Responsibilities Build respectful, trusting relationships that encourage self-determination Provide comprehensive intake, assessment, and case management support Identify and respond to risks, including suicide and self-harm, in line with TSA procedures Develop and monitor client-centred case plans with regular reviews Advocate for clients and connect them with relevant services and community supports Contribute to service improvement and sector development through strategic working groups Participate in the administration of the youth refuge and service duty desk What You’ll Bring A degree in Social Work or a related field Experience working in social or community services, ideally in youth or homelessness sectors Strong emotional resilience and a commitment to trauma-informed care Excellent communication and teamwork skills A genuine passion for supporting vulnerable young people and families An Employee Working with Children Check Current Driver’s Licence What We Offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities Flexible working arrangements Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts Ready to make a difference? Apply now and help young people and families find stability, safety, and hope. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

As a Case Manager, you will develop meaningful relationships with clients and create personalized case plans to empower them. You will provide ongoing assessment, referrals, and advocacy in both refuge and outreach settings.