Case Manager at The Salvation Army

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Client Assessment, Community Connection, Advocacy, Trauma-Informed Care, Strengths-Based Approach, Resilience-Focused Approach, Multidisciplinary Teamwork

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Position Title: Case Manager Classification: SCHADS Award – Crisis Level 2.1 Location: Stafford – Social Mission, Homelessness Services Status: Full Time – Maximum Term (10 months) Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the Role We are seeking a compassionate and motivated Case Manager to join our Homelessness Services team in Stafford. In this role, you will provide high-quality, person-centred case management support to individuals experiencing or at risk of homelessness. Support may be delivered in-person, over the phone, or within community settings, helping clients to achieve housing stability, enhance social inclusion, and build the skills and confidence needed to sustain their tenancy and live fulfilling lives. This position applies trauma-informed, child-inclusive, strengths-based, and resilience-focused approaches while working collaboratively with a multidisciplinary team to deliver holistic services aligned with The Salvation Army’s mission, vision, and values. How You Will Make an Impact In this rewarding role, you will: Build effective and trusting relationships with clients that promote self-determination and active participation. Deliver case management support in accordance with The Salvation Army’s case management model and professional practice standards. Conduct comprehensive assessments, including identification of needs, risks, and vulnerabilities. Undertake ongoing assessments to ensure client needs and goals are continuously reviewed from intake through to exit. Develop and implement individualised case plans in partnership with clients, incorporating interventions that address their goals and barriers. Support clients to access essential services, strengthen community connections, and engage in advocacy where needed. What You Will Bring Tertiary qualification in Community Services, Social Work, or a related field (degree-level qualification preferred). Demonstrated experience in a social services environment, including client assessment and case management. Current Working with Children Check (or ability to obtain). Current Driver’s Licence. A commitment to The Salvation Army’s mission and a genuine desire to make a positive impact in the lives of others. What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Case Manager will provide high-quality, person-centred case management support to individuals experiencing or at risk of homelessness. This includes conducting comprehensive assessments, developing individualised case plans, and supporting clients to access essential services.